Bajaj Electricals Customer Care
Bajaj Electricals Ltd
Customer satisfaction rating: 21%
Submit a Complaint
597
COMPLAINTS

Bajaj Electricals Customer Care

Bajaj Electricals Ltd

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Address
51, Mahatma Gandhi Road, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400023

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 2282 8250

Additional info
Registered Office
45/47, Veer Nariman Road, Fort, Mumbai - 400023
Tel: +91 22 2204 3841, +91 22 2204 5046
Fax: +91 22 2285 1279

Company Showroom
'World of Bajaj Electricals', Bajaj Bhavan, Nariman Point, Mumbai 400021
Tel: +91 22 2202 3626

Customer satisfaction rating
21%
Complaints
597
Pending
268
Resolved
75
So far so good - The company responded to our notifications and is working on resolving complaints.

Bajaj Electricals related photos (43)

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Bajaj Electricals Customer Care related pictures (43)

Bajaj Electricals Complaints & Reviews

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Bajaj Electricals — Truly Worst Customer Service

 ritssoft on Jan 13, 2017
I did register a complaint on 20th Dec 2016 and till today 13th Jan 2017 It's been 25 days and passed almost whole winters and they are unable to service the request. Called several times to several people but no one really cares to even respond and if you call again than they will stop picking up the calls as well.

It's been truly a pathetic experience so far for me on the support for Bajaj. No one cares to provide any response neither interested in taking anything seriously.

Below are the list of people from Noida service centre and my experience.

Sunil...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Bajaj Electricals — 15 L Majesty water heater

 Shankar Mukherji on Jan 12, 2017
Around the 20th of Dec 2016, on putting on the water heater in the bathroom, the breaker was tripping. I made a complaint on the bajaj helpline.
In a couple of days, someone turned up - took a look at the heater and found water traces at the bottom. He told me there was a water leakage from the tank. That the heater had to be removed to the workshop, the tank repaired, and certain parts replaced. I asked him whether it would last after repairs and he assured me that it would.
The heater was taken away and brought back after a week and fitted. After he left, the next day after switching...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Bajaj Electricals — Bajaj geyser installation

 Amit Ranawade on Jan 8, 2017
We purchased Bajaj heater through amazon on 27th Dec 2016 and got it delivered on 31st Dec. We registered for installation on the very same day. Today is 8th Jan but till now no one has come for installation. Everyday we call the dealer assigned but he just promises to come but never came.

We have raised a service request with cell no 9766320343

Now we are planning to return it if the person doesn't come for installation in next 1, 2 days.
There are so many brands but we went for Bajaj only coz of its after sales service is good....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Bajaj Electricals — Rechargeable lantern, model no. Bajaj ledglow 648 lr

 Sachin Kumar on Jan 5, 2017
Dear sir/madam,

I have bought rechargeable lantern, model no. Bajaj led glow 648lr in the month of october. After few days it stopped working. I lodged a complaint on 19/12/2016 vide complaint id: del1912160011066489-1. Your representative visited on 21/12/2016 and said there is no problem in product i have to charge it for 24 hrs. I told him that battery is fully charged but he insist us to do so without checking the product. He took secret code from us and went away. But after charging for 24 hrs it was not still working.

I lodged a complaint again on 22/12/2016...
Complaint comments  Read comments Complaint category Electronics & Appliances

Bajaj Electricals — Iron/ product given for repair not returned back

 Rajni.chauhan on Jan 1, 2017
We filed a complaint in the customer care regarding the malfunctioning of an iron, they send their executive for repair, but the product has not been returned yet, despite of calling again and again their is no response. Contact no. of the person- 9818230214 (survesh rai). It has almost been a month. This is the worst experience I have ever had with bajaj....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Bajaj Electricals — Bajaj Duetto Duo 6 Litre PNG/LPG Gas Geyser Water Heater 2 Year Bajaj Warranty

 shangite on Jan 1, 2017
I had purchased "Bajaj Duetto Duo 6 Litre PNG/LPG Gas Geyser Water Heater 2 Year Bajaj Warranty" online, before buying I had called Bajaj and confirmed regarding the onsite warranty and services. Also installation was done by Bajaj technician at my home only.

Since the installation it never worked properly. I had lodged around 15 complains in last one year even we dont use geyser during summer. Technician solves it temporarily and it only works few days and stops again.

I am highlighly unsatisfied with this product and bajaj services. Your technicians are not able...
Complaint comments  Read comments [1]Complaint category Appliances

Bajaj Electricals — Bajaj room heater 2000 watt burning

 Priya Gupta Khatri on Dec 31, 2016
Not happy by the kind of product I hv received... its highly pathetic if it cant wrk properly for 10 days also... d sheets which are used inside d heater to hold d rods are burning n smelling... we bought d product thru amazon trusting not only on amazon but on Bajaj as brand name..but I guess bajaj u people are losing ur brand standard.. as m nt able to get my product replace also which is under 2 years warranty period......
Complaint comments  Read comments Complaint category Electronics & Appliances

Bajaj Electricals — Bajaj geyser

 khokhar DK on Dec 28, 2016
Sir,
Ince last 10 days my gyser is not working conditio and purchase in the month october -2015 and complaint was lodged in customere care no 121121600110812331 on 21st december and technician visited on 22nd dec. And teel for replacing the gyser with in 3 days but your authorised service centre owner as number provided by you not entertaining my request or complant. Being a reputation of bajaj working of service centre is poorest in all company doing electrical buisiness. Today i will post on face book in evening after purchasing new gyser i will go to consumer court.
Regards,
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Bajaj Electricals — Bajaj microwave/no solution from last 10 days

 cakeonwheels on Dec 24, 2016
I have complaint on 16th dec, today its 24th my microwave has not repaired.
i complain through emails, calls, customer care. on email i did not get any revert. customer care says we update your complain will be resolved soon.
they assure that any problem will be resolve in 24 to 48 hours its been 10 days not resolved yet. even i got the number of service center from customer when i call him he says, executive will come at 1 pm, he was not there than i called him he says he will be there at 6 pm, this incidence is for 21st dec.

regards
gaurav
8587991945...
Complaint comments  Read comments Complaint category Electronics & Appliances

Bajaj Electricals — Flora geyser 3LT instant heater

 Mohammed Yahyabhoy on Dec 23, 2016
I had purchased this heater through Amazon and was delivered to me on the 10th Nov.2016.It was installed and was working satisactorily till 21st dec and from that day whenever we put on the geyser we got a shock whenever we touched the water lines either in the kitchen or the backyard.The other appliances like fridge and microwave are also in use and there is no problem.so i am writoing this .An early response will be appriciated...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Bajaj Electricals — Gyser [Resolved]

 Ritesh1582 on Dec 21, 2016
I purchased a bajaj shakti gps gyser of 25litres past one week and it is very embarrassing to tell you regarding your poor services.till date gyser is not installed and after 3 complaints, only one mechanic came and he didn't inform us and go back without inform us.i installed gyser myself and I met worst services of bajaj appliance .I suggest people don't purchase bajaj appliance.poor services and worst, careless technicians.regret to purchase this product....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Bajaj Electricals — Fx 10 [Resolved]

 Nischal Sood on Dec 19, 2016
We are using the Fx 10 for past 2 years. The plastic jar which has to be fitted on the side before any equipment can be used has a very delicate protusion which fits into the main mixer. It is made of plastic and has broken. How do we repair or replace it? We are unable to use the Fx 10 dur to the broken plastic protusion. Kindly help asap. Surprisingly just a small delicate plastic piece has put this out of order....
Complaint comments  Read comments Complaint category Electronics & Appliances

Bajaj Electricals — Poor service & ruthless response from customer care

 abhiksen on Dec 19, 2016
I have lodge complaint (Complain No.KOL1212160011013162-1) for my repair of Bajaj Platini PX140 Microwave oven on 12.12.2016, 16.12.2016 & 18.12.2016

Every time i got a sms in my mobile that "No response from you, Engineer visited your place and did not find any responsible person available" but that's not true.

I was present whole day on 17.12.2016 & 18.12.2016 but not call received from Bajaj representatives. I have called assigned authorised Bajaj customer care Loknath Enterprise repeatedly but no proper feedback received. One of representative has talk to me very...
Complaint comments  Read comments Complaint category Electronics & Appliances

Bajaj Electricals — Dry iron majesty dx 6 [Resolved]

 Ranajoy Mondal on Dec 13, 2016
With my lot of grievances at last I am writing this complain mail. As i have purchsed a Bajaj Majestry DX6 Iron on 07-10-2016 from Flipkart. The same has got delivered on time. Post that I have been able to use the Iron for 2 days. After that it was out of order. I have complained about the same at thw toll free no-18001025963. Where the executive kept on promising me that the technician will visit my house & will repair it. Also gave me complain number of 10723602, but no one turned up. Again I called up & complained about the same, where the c.care executive told me that the technician couldn't...
Complaint comments  Read comments Complaint category Appliances

Bajaj Electricals — Engineer lied and gave wrong information during service of my Bajaj Majesty 10 Liters Geyser to escape work Load [Resolved]

 hari_kapavarapu on Dec 11, 2016
Date of Incident : 19-11-2016, Complaint number 10858245,

I have contacted Bajaj electronics call center number on 17th or 18th November 2016 for a service visit, as water drops were leaking from my Bajaj Majesty 10 liters Geyser. Call center official had given service request number 10858245 and informed that an engineer would visit to check the geyser and charges for that would be Rs. 350.00 as it is not in warranty.

On 19-11-2016 engineer visited my residence and inspected my geyser and informed me that the SS tank is leaking due to a hole (Over usage due to corrosion...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Bajaj Electricals — Electrical water heater - 25 ltr lavo (morhi richard) [Resolved]

 Nitin Rai Ahuja on Dec 9, 2016
Bought above mentioned gyser on 26/10/2014, i was very satisfied till the time there was a leakage problem and i have to deal with worst customer care of Bajaj. person came to check and he said we need to relace but bofore that we have to take some photographs and get the approval.

He charged Rs. 350 as visit charge and took some pictures of Gyser which he shared with his boss.

After regress follow up of 7 days; finally i got the approval slip which i went to collect from A-34, Sector 49 from Mr. Satish.

Mr. Satish mentioned that i need to take my old...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Bajaj Electricals — Baja water geyser [Resolved]

 sanket.agrawal on Dec 5, 2016
Hi,

It is with much regret and anger that i am writing this email to the customer care division for bajaj electricals. I am highly disappointed by the quality of service and response provided to me for what seemed to be a regular geyser fault - which has now become a fiasco.

I had raised a service request for a fault in my geyser on 27th september to which a bajaj engineer by the name of rakesh gautam (Phone - 8376843826) attended on 6th october. He replaced the thermostat and element to correct the issue. When we asked him for a bill, he said that the company has...
Complaint comments  Read comments [1]Complaint category Appliances

Bajaj Electricals — Steam Iron repair [Resolved]

 Ramesh Jagetiya on Dec 3, 2016
Sir,
I have Bajaj Majesty steam iron. I was given it at your service outlate M/s. Harsh Electrical, Near Pratap Talkies, Bhilwara for replace its plate on approx. 1 month ago. They replace that plate by new one but not give me bill for that.
When I use such iron my clothes were stick on iron plate, I went again at service centre to complain about this problem but he was not give me satisfactory reply and ask me to drop iron for 2-3 days to set thermostate . When I again got my iron and use it my clothes again stick on plate. My 2 trousers were stick on iron plates and damaged. I again...
Complaint comments  Read comments [1]Complaint category Appliances

Bajaj Electricals — Poorest Customer Service [Resolved]

 AnkitDevaliya on Nov 29, 2016
My name is Ankit and i bought your fx11 food processor, from the day i bought it (April)i couldn't use it.but 2 months ago i tried to use it but it smell like burning something i called immediately the customer service number and registered a complain to check whats wrong with the product but no one came.(great service) tired of waiting i called again after a month and registered another complain.(first was never resolved).Still i am waiting for the service man.I must say you are having poorest customer service i ever seen.Fix it or i have no other option but to go to consumer forum.Bajaj Call id...
Complaint comments  Read comments [1]Complaint category Appliances

Bajaj Electricals — Not received any call or revert [Resolved]

 Shashank14dec on Nov 22, 2016
Team I register my complaint 3 weeks back regarding non heating of my geyzer which I purchased 2 years back. Customer care given one reference no but no guy visited at my resident after 1 week I again complaint the same issue but guy again not visited at my resident again. Third time again I took the reference no . this time customer care support given me a no and asked you have to call on this no. Now from last 4 days I m chasing this person and every time he said that guy will come today. His mob no is 9599548405.
Its a pathatic services which you guys are offering and cheating to your...
Complaint comments  Read comments Complaint category Electronics & Appliances

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