[Resolved]  Bajaj Electricals — No one is there to attend complaints o[censored]nder warranty products.

Address:

Kanpur, Uttar Pradesh

Hi,

I bought a "Gas Geyser(Water Heater)" and "Hot air blower" from "Mangaram agencies, 33/216 Maniram Bagia, Kanpur (Ph. [protected])" on 19/10/2012.
Both the products were not working, hence I contacted to the Seller. He asked me to raise a complaint at Bajaj customer care (Ph.[protected]. I've raised a complaint (Number 3382514).
Customer care executive told me that their serviceman will contact me in 24 hrs. and my problem will be resolved within 72 hours.
But I haven't received any call from Bajaj service center. I have again contacted to customer care at phone numbers[protected] and[protected] several times, and all times got the same reply as "My complaint has been forwarded to concern department and it will be resolved in higher priority". But as I mentioned that there is "No one in whole Bajaj Electricals to attend customer complaints o[censored]nder warranty products". I have never received any call from them.

Then after a wait of 2 weeks, I asked for the contact number of service center/authorities so that I can call them up to get a resolution of complaint. Each time customer care executive gave me different numbers, as given below, but some of them have never picked their phone, and few of then have just given a new date. Behavior of few executives were very rude.

1. I've contacted at mobile no. [protected] (Mr. Prabhas Chandan, Head Service Department) : Few times picked the phone and told me that someone will visit to my place in next 24 hrs. but no-one came. Later-on stopped picking phone.
2. Then contacted to Mr. Hari Krishna pandey, Service Manager ([protected]) several times: Never picked the phone.
3. Contacted Anurag from Lucknow office ([protected]) several times: each time given a new date with an statement "I'm not only customer who are facing the problems, there are many more, so they will attend the complaint next week or so."

Almost, one month of complaint has been over, but till date no one has get a change to just visit to customer place and check what is the problem with the product, so we can imagine how much time they will take to resolve that.

Now, I've few advices to Bajaj Management, (if they read this post):
1. Don't follow "Sell and Forget" policy. It will not only ruin your reputation, but your business also.
2. As your service-center executive said, that they are fed up with lot of customer complaint, so either improve quality of your products or improve your services.
3. Don't just copy-paste your ever-green line "Dear Customer, We have received your complaint and we will ensure it is resolved soon", as you usually do with complaints and never took action over that.
4. If you can not provide service to your customer, then please attach a tag "Use and Throw" with all your products. Don't make the customer fool by using the word "warranty".

Thanks & Regards,
Vishal