Bajaj Electricals — service person

Address:

517501

Hi my name is sulthana from tirupati, and my contact number is [protected].
I am having morphy richards elite essentials 500 watts juicer mixer. First i had the jar problem so i have contacted to morphy richards customer care and i filed the complaint.
Then service person came and checked the jar then he said everything would be free no service charge as long as i have guarantee. Then he asked for the bill and guarantee card i said i don't have a bill but i have guarantee card. Then he said its ok even if i don't have bill no problem but i must show guarantee card with stamp details. But i was not having the stamp details on my guarantee card so service man asked me to collect the stamp
Details.
So i went to the shop to ask for the stamp details but the dealer has been changed right now new dealer has been taken over of everything. So i asked the new dealer to put the stamp details so he put the stamp details and he filled everything and he signed then he gave to me and when i asked him for the bill he said he can't give invoice coz he don't have the software like that. Then i called to service person to tell that i got stamp details and to repair the jar but he said i should pay 100 rupees coz that jar down part doesn't contain guarantee like that. And also he said i don't need to pay service charge.
I got angry and i have contacted branch headofficer vamsi. He said the same thing that i should pay 100 rupees only. I dont have to pay service charge as long as i have the guarantee. Later i have contacted the service person he said if i get a motor problem he will do freely without taking one rupee.
But now i got the motor problem so i filed the complaint to the customer care even customer care people said i don't have to pay service charge because i have the guarantee.
So the same service person called me and he recognized me. He knows already that i don't have the bill and i was not having the stamp details on my card so when he called first he didn't ask me the bill he asked me that if i got the stamp details or not i said i have the stamp details then later 8 seconds he asked me the bill i told him that when he came for the jar problem he said motor problem would be free no service charge like that. When i said that he said i should pay 250 then only he will repair like that.
Its not fair coz first he said everything would be free and he already knows that i don't have the bil. Wantedly now he is asking me service charge. I will not pay one rupee also. Their duty is to solve our problems but this people are giving more stress to us.
1-when i first time contacted him he said even if i don't have the bill also everything is free if i have the guarantee card.
2-then why is he asking the service charge now??
3- branch head officer said as long as i have the guarantee i don't need to pay service charge.
4-even customer care also said its free if i have the guarantee on my card.
Please solve my problem as soon as possible