[Resolved] Bajaj Finance — any time emi debited, wrong charge, haresment

 
5 Reviews
 Sarfaraj Qureshi
I am sachi patel. I purchased led TV and refrigerator from bajaj (sales india, ahmedabad ). ac no - 4180CD[protected] TV ) Emi - 1528/-. ac no - 4180CD[protected] refrigerator Emi - 1706/-. at the end of December I request to change my bank account no to bajaj office, cg road, ahmedabad. they said it will take 45 days to change and you have to pay 1 emi cash so I paid both emi in cash advance rs 1528/- at 31/01/2015 rect no 57024582 agmt no- 4180CD01468671. rs 1706 /- at 31/01/2015 rect no[protected] agmt no - 4180CD02920793. because I don't want anything affect my cibi. I got confirmation that my account updated in bajaj. I purchased washing machine from vijay sakes at 25/01/2015 at rs 18000/-, rs 101 paid same time and 1790 × 10 emi. sales person said emi comes at every 2nd of month.at the time of purchase I informed him about my bank account change and he assured me that your emi come from new account and emi will start from 2nd March 2015. in March two emi debited 1528/- and 1709/- but 1st emi of washing machine didn't came 1790/-. so I went to bajaj branch and asked about it they said sales person didn't knw about it you should have to change bank account every time at purchase I was shocked. I paid emi at same time rs 1790/- at 20/03/2015 rect no 66130654 cash and also paid 1790 at 31/03/2015 rect no 67071790 in advance for next coming emi because account officer still not sure for bank account update. bajaj debited emi 1790 at 08/04/2015 which is I already paid by cash at 31/03/2015 rect no 67071790. again I went to bajaj office and ask why this happened they had no answers. one person came from account department named_ shivkumar he said next emi will not be debited from your account, and one emi will be cover from last emi .shivkumar gave me his desk no [protected] and say if you have any queries contact me. in may 1790 emi didn't debited at 2nd may then after I got emails and calls that my emi was bounce because of unsatisfactory balance special pay immediately after that I called customers service many time but still no reply and 16/05/2015 bajaj again debited 1790 emi without any information I m shocked what the he'll going on .how can you debited without any information emi which is already paid. you are finance company or froud company. and now no one picking my calls keep send me sms tht pay 350 bounce charges otherwise will affect your cibi. look in to matter. i ll go to consumers courts and core centre in any condition I'll not let you affect my cibi for your foolish administration. I attached all copies. regards sachi patel [protected]

Complaint marked as Resolved Jun 21, 2016
Complaint comments  4 Comments     Updated: Share0Tweet0Share0

Comments

Dear Sir.

Thank you for sharing your Loan Account Number. We have initiated the process of resolution of your complaint. You shall hear from us asap. During this time, should you wish to contact us, please write to us on wecare@bajajfinserv.in mentioning your Loan Account Number in the subject.

With regards,

WeCare
Bajaj Finserv Lending
Dear Customer,

Greetings from Bajaj Finance Ltd. At the outset we regret the inconvenience caused. With reference to your post we wish to confirm that your ECS has been streamlined for future EMI payments. We have processed the refund for Excess EMI paid towards Loan No- 4X8XCDX7X6X187. This amount should get credited to your account in the next 48 working hours. We wish to also confirm that as a goodwill gesture we have waived off the penal charges towards loan No- 4X8XCDX1X6X671 & 4X8XCDX2X2X793. For any further information, please write to us on wecare@bajajfinserv.in


With regards,

WeCare
Bajaj Finserv Lending
my emi due date is[protected] so wt is d time d amount will be debited?
my emi due date is[protected] so i want to knw d time wn d amount wld be deducted frm my ac?

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    Bajaj Finance - any time emi debited, wrong charge, haresment