Bajaj Finance Complaints & Reviews

I regret to be bajaj finserv customer. i am flooded with lots of automated call and promotional SMS on my mobile. This offers i have already declined so many times also speak to your customer care executive that i m not interested in your per-approved loan offer, but all gone wasted.still i am regularly receiving calls and SMS. please stop this non sense immediately, else i have no other option to break relationship with bajaj finserv. please spare me from your too many promotional calls and SMS

I've never come across such an idiotic customer care before. I feel This bajaj finserv has some bad people as customer care executives, bajaj finserv management has to think about this and need a rectification in those areas who directly interact with customer, please get that sorted or else very soon your business will get to an end. Hope the management takes this as an feedback for getting things on right track.

Hi,

Lan no: 459ewc19763133
Customer id: 29400814

In my account i am seeing that 1 missed emi for extended warranty cd, but i have paid all the amount for last month. I have not miss any emi. I don't know why it's showing like this. And it shows "there is no emi overdues" if i am try to pay that missed emi. And the worst part is my emi card has been blocked why the hell is happening? It's very frustrating, as a customer i have never gone unpaid. I need to use my card now. Looking forward to your reply. Also i have attached all the screenshots please check. Gimme a solution as soon as possible.

Sir

I give my house address change in last month to conceran brance but i did not get any sms or they accept that address or not if call for the numbers tollfree the excutive also not reoly properly the customer . why plz give correct information to the customers, and other thing already i am existing customer for person loan also i am asking that details that also they did not give why atleast they what to say this offer you get so and so month, this make customer to feel sad when are ready to pay that flat interset and give all the ready to accept compaly rules and regulation.

Dear Sir,

I had purchased tv and home theater through your loan basis,

now I need loan amount and EMI pending detail send to my mail id urgent basis,

my Name: kumaran.m and mobile no-- [protected]

loan account numbers--5550CD19174806, 5550CD23963411

and my mail id: [protected]@gmail.com

will expect your fast reply,

thanks & regards,

kumaran

Hi, there is a debit to my account on 26 August for EMI card issued by Bajaj Finance which I never asked for.

I had taken consumer goods loan twice (once in 2010 & again in 2014). on that basis you guys simply assumed that, I would go for another loan and issued a card and charged my account. Charge Reference number - BF[protected] and customer id - 4123575, amount charged - INR 99. this is an order that you buggers must refund this money.

I bought i-phone through the bajaj finserv scheme. I have 3 emi so far .Still i didnt recieve any emi card . I couldnt even conact with any customer service. they have give the customer support no. but no one will speek to us .From our (customer side) there is no way to reach bajaj finserv but from their side (bajaj finserv) they have all such proof o[censored]s . Also wen i when I went to bajaj finserv office, I noticed lots of conflicts with the customer and Bajaj finserv staff. there are lots of issues like (changing the interest rate, changing the emi amount, deducting high amount which is not the actual one, without informing customer. I dont all these things are done by bajaj finserv or happening because of carelessness of staff working over there.
But wat ever it may be, bajaj has to take responsible for each and every problems. So i request Bajaj finserv to take remedy for such problems.

On 31 August 2016, i log complaint to bajaj for issue with my spilt AC wall mounting bracket have been broken, So i log a complaint (OC[protected], After a week no one response so again i had call with tollfree extended warranty they had given me claim department number and ask me to call to them.
After long Chase with claim department finally a technicians have visited and taken photo of spilt AC of broken part and he told us will update you on tommarow, after two days techician have call me and said that broken part will not cover under warranty.So I want know what is parts and service cover under extended warranty for my split AC.

At time purchase of extended warranty, they convince us that they cover all parts.So now i think i got cheated.
And service and call co- ordination is very very BAD.No one care or even responses.

Sir,

I just wanted to stop my 1 years warranty emi & kindly refund my amount on my account what you detected from my account. Because i was not take this warranty its by mistake started from your side
so kindly help me to stop the amount of emi 129 for 1 years warranty and refund rs 1161 to my account. My BFL loan details are -
Name - Akash B. Bire
Deal id - SF28275003
Mob. - [protected]
LAN NO. - 406EWC17268699
Amount - 1161(EXT. WARRANTY AMOUNT DEDUCTED BY YOU TILL DATE)

and my account details are mentioned in this Bfl loan . so kindly stop dedecting ext. warrenty amount from my account and refund the amount on my account.

regards
Akash B. Bire
Nagpur
Mob no-[protected]
alter. no.[protected]

Kindly provide me all saction letter in my mail_id abhishek1.[protected]@gmail.com my account no 4020CD26690467 and what ever regrding this dox as given by you kindly provide the same

i have taken a loan from your company to have purached refrigerators in LG store from chinwad pune

and alreday i have 4 installment paid at the time of my loan scantion so, kindly provide the letter with all stallment .

Hi i have purchase a bajaj pulsar 180cc and i have cleared a loan full but now i got message from bajaj finance i have to pay 350 for no objection certificate
i have loss Bajaj finance accountnumber please let me no my account number

thanks/regards
manjunatha.s
[protected]/[protected]

registered mobile number -[protected]

mail id- [protected]@gmil.com...

Hi, this is Bhagyaraj, taken personal loan which is 1.2 lakh because of executive of loan representative forced to avail the loan.

Continuly paid three months emi without any delay. Due to certain health unable to pay only one month

Even I requested very pleasantly yo executive to give time for payment but your executive used abusive language all the time and harresed whole august month

Even blackmailed me will cost home with team and all managers will collect payments at any cost where I was not at home, hence warned my parents for payment and also used to write mail extremely warnings only for one month due

And finally warned my parents and collected 7000 RPS of emi of one month instead of 5200 RPS

I would like register police complaint for frauded doing and harresment and pristage issue by visiting my home

And also executive of yours even visited home informally and very sarcastic way casually without any I'd proof and in no business hours and used to tell his differently all the time on mobile conversation and cheat me with calling different different numbers and names
Name pamu Bhagyaraj,
Cell [protected],
Uppal,
Hyderabad

Dear sir ., i bought a triple door refrigerator at financefrom whirlpool company. i was used that freeze only 25days, becoz after 25 days its freezing system was fully damaged. and my according that product is not good.so i was complaint in whirlpool company for refund.
then company accepted my request for refund and now the company giving me a refund. but they are taking the orinal documentsof freeze. they are not agree to take the NOC paper.
now i humble requested you that please give me the original papers by which i could take refund from company and i also agree to pay your left installment.
please accept my request .
thanking you.

We have made a purchase of LG K10. Mobile phone at poorvika mobile store on 0% interest rate . The cost of mobile phone is 13200 and it was informed that for 7 months the emi will be collected from our account at the rate of Rs 1886 per month. Now we are getting sms from your end that the first month emi of 2143 will be debited to our account which is about 850 more than the actual emi. Kindly clarify the same also we have not accepted any insurance etc. Loan account number 404DPF25594478

This is regarding Personal Loan where it was intimated that there are no foreclosure and Part Payment charges. But still when I went to close the Personal Loan from Bajaj Finance. They charged about 4% of the full amount.
After several email threads with them there was no refund from them, as well this foreclosure charges are included since 1st July 2016 as per current policies which was not intimated to existing personal loan holders.
Please find below attached emails and other Loan Docs. Please assist further since this kind of deceiving others needs special attention.

Name: Banwari lal kabra
EMI card no.: [protected]

I want to take Hp notebook 15 ay019tu on EMI from bajaj finserv
But i am unable to take ever i have the loan amount 28000 rs. In my EMI Card.your bajaj finserv agent also could not help me out.
Your site business bajaj finance did not work properly. It not showing the manufacture name so i am unable to processed it further.

Pls help me out from this problem.
Or refund me back my 350 rs for EMI card service.

Hi,

Date of Incident - 01/09/2016 - 02/09/2016
Client Number[protected]

Am a consumer who had opted for Bajaj Finance Loan, who was serving the EMI Schedule on time. However in my professional life, I started with my own venture which is over 7 months now. Being a new venture like everybody I was also experiencing downfall due to which I was unable to make last 2 EMIs. I am trying to buy some time to clear but people from Bajaj are "Threating saying we would visit your friends or relatives place and create issue, once we create issue then by default I will arrange for funds". It is humiliating and experience is weird. I understand that I am liable to pay the amount and I will pay, but buying time for same has been difficult and their calls and way of communication makes me feel that am a criminal.

I do not have any personal issues with Bajaj Finance, they have helped me when I was in need, but the employees "especially collection Team is creating nuisance about the brand.

I had to refer to google to understand what are my rights of Defaulters

Table1. The following is a table showing key timelines of the loan default and recovery procedure:

Situation

Time Allotted
Total notice period banks legally need to provide before initiation of recovery procedures - 60 days
Number of days before an overdue loan account is classified as NPA (non-performing asset) - 90 days
Number of days by which the bank is required to respond to defaulter’s objections regarding repossession notice - 7 days

Am sure this will help somehow and somebody may be benefited out of this Harassment.

Sameer

I bought an washing machine with a invoice amount of Rs.27800/- But the EMI you have sent to me in message was Rs.2980. but the statement in your portal shows Rs.2800 for 10 months Due date is on 5.9.16. I need a immediate reply.
It has to be corrected within 5.9.16. Otherwise I have to go for consumer court.
Name -V.Suguna
D.O.B-5.6.71
Mobile -[protected]

Im mahesh mulaye.EMI CARD NO-[protected]..I rcv policy DOCKETS with cashles card bt I send email for cancelation but im mention b4 cancelation cal me den cal frm ur team but I do not told policy cancel but ur guy very rudely talking n without my permission cancel my policy n without hii-bye disconet cal .my policy no-OG-17-[protected].pls cordinateme fast for reissuing policy in same benifits im agree for all rules terms n conditions..

Dear sir,
I have taken unsecured loan of rs 22.87 lakhs from bajaj finance vide loan a/c# [protected] in feb.2016. This was a preapproved loan conveyed on telephone by bajaj finance. Next day co"s executive visited me, took my signature on a simple application form and after two days loan amount was disbursed without my approval/agreement on few issues such as rate of interest and processing fees.in fact this was my second loan from bajaj finance, my first loan was taken about 6-7 ago & foreclosed in dec.2015. So based on my performance, they offered on telephone preapproved loan with no documentation which they disbursed in haste. I objected and offered to return the loan because they overcharged interest @17% & processing fee of 2%. I told them this was not promised to me at time of filling the form which was not completely filled in my presence. This is normal practice by almost all banks of not to fill up loan application form while taking signature. I have not faced any issues on this account with other banks so far. When i had taken my 1st loan from bajaj finance last year, i found several hidden charges debited to me which they subsequentely refunded to me when i objected & told them i will complain to rbi. They made several refunds last time. Now again they have debited few charges on account of emi card & credit vidya fee & insurance cover thrust on me. They first refused to refund these hidden charges, but now have started refunding few of these charges when i told them i will report the matter to rbi. But the main issue is why such a high processing fee is charged with no documentation on preapproved loan and without my concurrence. This must be streamlined for all financial institutions. I will forward all emails i have exchanged with bajaj finance tomorrow.
Look forward to your intervention to resolve this issue because i do not want these fin. Institutions to fleece customers.
Thanks & regards,

Ajay kapur
C/o golf destination
Email [protected]@gmail.com
Mob. [protected]