Bajaj Finance Complaints & Reviews

I want to make a part payment for my personal loan. I am unable to do it through their website as that function is disabled. Also i am not getting any customer support from their customer care number. I am calling there customer care support number from last week but no one has answered till now. I am interested in doing a part payment for my loan. Kindly help to get it resolved as soon as possible.

Dear sir,

I had owned cross sell personal loan from "bajaj finance ltd" panchvati, c. G. Road, ahmedabad, gujarat on 21/09/2015. Amount-1, 61, 000/-
After paying 7 installments of 5012/month (Without any bounce) last month 05/05/2016 i paid rest of the amount (1, 57, 047/-) and clear/close the loan.

That time one excess emi (5012/-) was debited from my account and the executive said that this emi will be 'refund' to your account within 10-12 days.

But after so much time (Appx 40 days) still i have not got that amount (Total-5484/-) in my account. I went to that office 4-5 times but they are delaying by saying that it is in progress.
Last two time when i visited the office they had given me complaint no (Srn05592909 & srn[protected] but not proper solution and repayment of rs. 5484/-.
They told me to submit my bank statement by saying that they have paid this amount on 31/05/2016, but my bank statement shows nothing this kind of credit.

Pl note :loan no - 4180pl14598498

Pl help me to get refund from "bajaj finance ltd"

With regards,
Sushil pandey
[protected]
Ahmedabad
Gujarat

Dear sir/madam,

I have bought a refrigerator and washing machine from bajaj electronics with bajaj finance. I'm a bank employee and i've given you my cheque leaves for ecs mandate. Every month your executive call me up after the due date and say that there's problem with ecs and ask me to pay online. Like wise same thing happened this month also and after 2 followups i got a call today asking me to pay, i told them i'm out of station and will be paying only after returning to hyderabad. But the executive who spoke to me was very harsh and warned me that if there's no payment from my side by today my cibil score will be effecting it seems.
I dont understand how can you effect my cibil score if payment has been delayed for 9 days?
Is that any provision for you to do so if payments are delayed less than a month, can you report to cibil?
If you feel so, then you can proceed in what way you can. I can deal this situation very well. Lets see how far shall we take.
I've got experience in fields like, bpo, it, banking and policing. And i very well know how to follow up with customers when they dont pay. Its not that in th every first calls of followups you need to be harsh with customers.
Tell your executive and train her how to speak with customers, if they dont have patience to deal with customers then remove them from service their are lot many who can deal properly.
For your kind information, we are not defaulters and we expect some respect when we are behaving properly.
I got a call from :[protected] at 12:50pm on 15/6/2016. Ask her to behave properly with customers.

First of all, the problem is on your side, you should make the ecs work properly, for that proper documents have to be taken, enquire with bank people and resolve the problem. If not i will provide you another bank's cheque leaf for ecs.

Don't try to threaten us saying cibil score can be effected. I very well know how to deal when my cibil is effected unnecessarily.

Fyi, i'll pay my installment amount only after coming to hyderabad on 17/6/2016. If you cant wait till then do what ever you can. I'll do what ever i can to escalate this issue.

I dont have my loan account number with me now, you can search with my mobile number.

Regards,
Vamshi k kota
91-[protected]

My two consumer durable loan is running with bajaj finance that loan numbers are 4010cd19219282 & 401ewc19219339.

I want to close the both loans, so i deposit the full and final amount cheque (Cheque number 000052) of both loans, amount of rs. 12035/- on 23th may 2016 in bajaj finance kaushambi branch.

At the time of deposit the payment, bajaj finance executive told me (That was sitting on cash counter), emi debited from my account but it credited on bank on 13th june (Same thing written on bajaj finance portal). But 14th june 2016 evening i checked and found that it not credit in my account even both loan account showing active in bajaj finance experia portal.

I request bajaj finance please closed the both loan and return the emi amount that they deducted from me.

I attach payment slip and bank statement for reference.

Hello,

I have applied personal loan[protected]from bajaj fin corp, i took loan of 7.5 lacks with interest rate of 14% and when i applied in the documents it clearly mentioned no foreclosure and pre payment charges, but i have applied for foreclosure on 25th may 2016 and i went to pay the money on 13th jun 2016 and they are asking me to pay extra 4.5% as foreclosure which is completely not acceptable.

Kindly take action against bajaj finance.

I was given a pre approved loan of 10 lacs on which i was charged 20 k insurance without my consent, and i was given a loan with no foreclosure charges but i found out that a foreclosure charge of more than 4.5 % will be charged, which i consider as a fraud and i am taking legal actions. I talked to a sales manager who handles my case, he told me that he cant do anything about it and that bajaj compny dis it to me no them and they are helpless. So i just want to cancel my loan.

Hi,
I have availed a loan from Bajaj Finance .Terms and conditions were no part payment and fore closure charges .
Now suddenly they say fore closure charges for everyone .
Wondering how can they change policy for people who had already availed .
As they have promised me these conditions.
Then can change policy for the new customers . I totally agree as they are letting the customers know .
What is point in signing bonds and all .
Later on they might change any term which is not acceptable
-Satish

Dear sir,

I have made foreclosure of my personal loan bearing account no.405spl03917277 and 405spl01566243 on 12.05.2016.In process one installment pf both loans amounting rs.7904/- and rs.5850/- has been get collected by bajaj finance. The executive of bajaj have gave assurance of debiting said excess collected installment with in 8 to 10 days in my hdfc bank account. But now 25 days have pass out after foreclosure of loan account but till the date amount has not got debited in my account. Requested to do the needful at the earliest.

Thanking you,
Regards,
Pramod m tanawade

I am pradeep kumar from bangalore. I took personal loan in bajaj finance on june 2015 for a loan amount of 8L. Now I want to foreclose this loan.

When I went on june 9th 2016 to foreclose this loan they are asking me to pay foreclosure charges which they tell that they revised policies from june 1st. i have accepted to the terms and conditions that are sent to official mail id. In that it was clearly mentioned that there are NIL foreclosure charges. Even in their website they are advertising that "we will not charge for foreclosure and it was big advantage that a customer will get when compared to other banks". They are getting customers showing that it was the big advantage that they will get if you go with bajaj. Even the bajaj finance executives assured us the same. But now if you say that you need to pay it. It directly shows that they are cheating the customers.

I would like to use this consumer complaints forum to escalate the cheating that they doing. Please help me in resolving this issue.

I have taken two personal loans from Bajaj Finserv considering only 'zero' part payment and foreclosure charges even having higher rate of interest than other banks. now suddenly they applied the 4% part payment and foreclosure charges.

this is cheating...In future no one trust on Bajaj Finserv.


I want to close my loans please suggest way forward..

Loan Account Nos.
1) 402SOL01586812
2) 402SAL14319748

I am suffering from last more than two months with there finance on purchasing insurance. I got a call for the same and they said in 20 days you will get the finance but its more than two months now.. Nothing is happening.. They are giving me new dates from last more then two months and the reason for delay is there database is not updated with the required information which i have provided them long time back.. I am very much disappointed and will raise this issue in consumer forum if i am not getting the money by tomorrow as now i got a date of 10-06-16.

Dear Sir/Mam,

I am Salman Raju Naidu from Mumbai. I am having personal loan from your bajaj finance about 2.75 lac. I took this loan in Oct 2015.When i applied for this loan they offer me nil (0) foreclosure charges benefit and charged me 14.5% rate of interest and 2 % processing fees. However at the same time i was getting offer of 12% interest and 0%processing fees from another bank. But the bajaj finance's executive convinced me and committed me for the nil foreclosure charges benefit. They told me that due to nil foreclosure charges benefit bajaj finance charges are high as compare to another bank. So due to only this benefit i accepted their loan.

But if i am going to foreclose this loan Tahy are telling me Bajaj have changed the policy terms which is effective from 1 June 2016 so now you have to pay 4.60% foreclosure charges on outstanding loan amount.
I am requesting if Bajaj do not remove this charges i will not pay any emi but Bajaj are denying my request and threated me if you will not pay this will impact your cibil score and will not close my loan without charges.

Regards
Raju Naidu

Hi team,

Today i have received a message regarding updated charges in part pre payment and preclosure charges.
Actually, i have taken two loans with bajaj since i was told that i will not have foreclosure charges.

My loans numner are
Salaried loan
401sal20737880

Salaried loan pl
401spl17342810


Now suddenly, you are telling foreclosure charges...

As per telephone talk had with your representative from tel. No.[protected] of bajaj finance on 30/05/2016, i was told that due to some technical reason, emi for the month of june will not be debited to my a/c. But i have to pay cash for that month. So i have paid cash of rs. 4375/- vide your receipt no. 12989767 dt. 02/06/2016 and the same day emi was also debited to my s/b. A/c. Of bank of maharashtra.

I am very much surprised with this behaviour of bajaj finance ltd. When i am trying to contact with the concerned person today, i was told that their server is down so can't get information right now but they will call me later. But till now, i haven't recd. Any call from them.

Now you are requested to kindly credit the amount of rs. 4375/- to my s/b. A/c. At your earliest and do the needful.

Thanking you,

Yours faithfully,

Manisha moraskar
[protected]
Loan a/c. No. 577dpf19224946

Hi i had paid 349 rs online for bajaj emi card on 06/06/2016 online but not received any loan no so that i can track the status of the card. I had tried the customer care number also but there is no option to get contact with the cce. Its seems that i have been cheated by such a renowned company.
I want to know that if i would be able to get solution for the same.

Hi,

This is vikash kumar and i have taken one od of 10 lakh and have already deposited more than 1 lakh.

Every month ecs was deducting around 12000k this month ecs was wrong deducted more than 24000


Would you please lookinto it and revert wrongly deducted amount.

My loan details are


Loan account number: 401spf14888085
Customer id/ experia user id:11333384
Loan application number [protected]
My registered mobile number - [protected]

Hi

i am narveer from chandigarh i bought iphone last month with emi of bajaj finance my emi amount is 2666 but you deducted two amount one is 1742 and second one is full emi which is 2666.my cosumer durable is 4240CD00807360
please help me out i am trying to call your customer number from yesterday and i mailed also with attachment of my bank statement showing amount deducted please revert back

Regards
Narveer
phone no-[protected]

I had preclosed my personel loan of bajaj finserv

Transaction reference no. Gici[protected] on
Date and time 02/06/2016 18:32:21

Then also instalment is debited to my icici bank account on 06.06.2016.

I had email them when i had received the sms on 03.06.2016 i try to call & speak to customer executive several times but there is no number available to speak directly to the executive & the number which are available to speak there is no executive.

Thanks & regards,
Chandrakant dhondge
+[protected]

Hi,

I am rashmi.
Loan account number 4040cd22531281, an emi of rupees 4500 has to be auto deducted from the standard chartered account on 5th of june 2016 but extra amount of rupees 400 has been deducted. So i request to refund the amount of rupees 400 and not to deduct extra amount anymore from the account.
Please refund as soon as possible.
Also please mention the steps to speak to customer care executive from the ivr.

Please refund my amount as soon as possible

Regards,
Rashmi

Salaried loan pl: 404spl00512563

Actually, i have taken the loan with bajaj since i was told that i will not have foreclosure charges.

Now suddenly, you are telling foreclosure charges of 4% + (Service tax15%) i. E. 4.60% will be applicable on balance principle amount.

This is not ethical.

I would like to raise a compliant on this case. If i am not getting right reply, i will go to consumer court.

You are really going to loose loyal customers if you are doing these kind of fraud practices..

Address my issue immediately.