| Address: Mumbai, Mumbai City, Maharashtra |
I have took home loan + top-up from bajaj finance housing.
1. Loan account number h405hhl0217578 has/have been granted a (Hhl) loan of rs. 4, 200, 000.00 on below mention property – ok and received loan
2. Loan account number h405hlt0228149 has/have been granted a (Hlt) loan of rs. 640, 000.00 on below mention property - received loan of only inr 305, 000 and yet to receive balance top-up but they are deducting emi considering loan of inr 640, 000 which is not fair.
I have entire mail communication and interest certificate enclosed for your reference.
It has become frustrating to follow up when you do not get any response to your query. When asked with mr. Avinash kadam, he is always committing dates after dates (Since last 2 months) that i will get the balance disbursement, of which his every date has already passed, and when asked with ms. Dipinti dhuri, she is also committing same. Every time they say disbursement will be done soon and same can be observed in mail communication also.
Coming to document submission process, we have submitted all necessary originals and photocopies related to housing loan to mr. Avinash kadam, and all formats as required. Even they have acknowledged the same and confirmed that all documents are submitted and acknowledged, and disbursement is on the way.
Regarding my escalation towards we care and customer grievance escalations, according to them they have resolved all the open tickets in their system but they can not answer when the additional top up amount shall be disbursed. I tried that as well but got no response from grievance section as well.
Kindly help as it has been a really unprofessional experience till date where people who have issued me the loan are not taking the responsibility for resolving the issue and even after escalating the same to their managers it is of little help since they do not provide any update or email unless and until i run behind them.
People from bajaj handling the case.
1. Mr. Avinash bajaj (Loan manager) person who collected all necessary original documents and photocopies as required from me and issued me loan) - +[protected]
Ms. Dipinti dhuri (Loan processor at headquarters)
- +[protected]
Let me know if any additional information is required from my side to quickly resolve the issue. I can be reached at [protected].
Feb 08, 2020
Updated by Rohil Bhat No Update yet