| Address: House no. 596, Sector-19, Faridabad, Haryana, 121002 |
Hello Sir, my name is Bhupinder Singh I got my phone finance with bajaj finance and I was offered a credit card of RBL bank by bajaj finance.
On 12th March I made some purchasing of Rs 22450/- with this card and I was expecting payment by ECS EMI like other loan payments were going on with Bajaj Finance. But I got shocked to hear an afternoon call on April 06 when I was in Ludhiana that I have missed my payment before due date. Sir I requested that lazy that I have not received any statement of account even hard or by soft copy even by SMS. I requested her I do not have any information about what amount I have to pay, when to pay, what is my statement date and what is my due date. Same Saturday evening I received an SMS of payable of Rs 22450/-, because of the SMS came late in the evening unfortunately I was moved to the ruler area and because of poor network coverage I was unable to make the payment same day. I requested her to pay it by tomorrow and the payment was made on very next day on Sunday April 07, when I came to my home and requested the caller to that I want to discontinue with RBL Bank credit card. She told me to make the payment first then I will be able to discontinue with this and I informed her that I have made the payment she suggested my to call the customer care number and block the card. I did so but RBL bank send me another card by courier.
Sir, now I am receiving threaten calls by them to pay sum of Rs 2405.76.
Sir, I do not know what is this amount for, I visited RBL bank branch Sector-16, Faridabad to know about charges and call to customer care was made by them and the caller Mr. Salman told me that they send me the statement by email and I will be see it. But till date no information about the charges is provided to me. I have made my payment when I received the SMS. No other purchasing is made by me after this.
Sir, you are requested to please take necessary as required because they are threatening me that they will send recovery team to my residence and take legal action against me.
I have informed to Top Management of Bajaj Finance as well as RBI but no respite
Please help me