[Resolved]  Bajaj Finance — Bajaj Finance Has Cheated me.

Address:

Hyderabad, Andhra Pradesh

Hello, I've used consumer durable loans. I've had been paying my due on time. One day I received a call from them, asking me to apply personal loan. They have mentioned I'm eligible for 99000 on an interest rate of 19.48%. I agreed to them, one of the executive came to me, he was in hurry, asked me to sign the document on the marks. I did requested him to complete the form and checked on interest rates. He did mentioned the rate as 19.48%. Requested me to sign the documents, he shall be filling them later. I foolishly accepted his request. There after I received 92000 after all deductions, I also received a welcome letter. I checked the letter and was shocked to see the interest rate to be 32.84%. I've raised a complaint against them, they have came to my house to resolve the issue. Mr. Ravindra was accompnaied by the executive, Ravindra has explained me that the interest rate was flat. Thus they have given me the correct information. I did ask his executive again about the interest rate in front of his manager, he replied 19.48% but didn't mention it was flat. I have had the call records from them, I have also submitted the same to Ravindra when he has visited my place. I requesed them to honor what they have promised, they didn't do that. Instead they requested me to pay the disbursed amount. Unfortunately, I have utilised the amount and couldn't pay off. They have forced me either to pay by a day or to pay emi's. I was forced to pay my EMI's. I did pay 8 instalments. Finally on Oct 06, 2014 I've logged into their portal and cleared the loan. After looting me, yet they are not satisfied. They have sent below email: Dear Customer, Thank you for being a valued customer with Bajaj Finserv. We are in receipt of your request for foreclosure of loan account number 4000PL01480536. We regret to inform you that we are unable to process this request as the total outstanding on your account as of today is Rs. 5384.28/- and we have received a foreclosure amount of Rs. 83002.18/- from you, which is a short payment of Rs. 5384.28/-. Request you to make the outstanding payment basis the foreclosure letter attached to further process your foreclosure . This amount can be paid online with your Experia user id and Password. Alternatively you may visit our branch to make this payment by cheque. Attached is your current foreclosure statement for further reference. We apologize for the inconvenience caused. For any further clarifications, please write to us at [protected]@bajajfinserv.in. Assuring you of our best services always. Yours sincerely Bajaj Finance Ltd I've responded back saying, I have received 92500.00 as loan amount. Paid 8 emi’s which is approximately 35000.00. I have closed by paying 83000.00. Which means that I have paid appx. 120000.00 till date. Don’t you think it’s crazy to ask for 5384.28??? Please check the history. You promised the loan for 17.83% and finally delivered it at 35%. I will not be paying any amount further. Please proceed for legal actions. Again, they responded back We sincerely apologize for the inconvenience that has been caused and appreciate your understanding and patience. With reference to your query regarding your Loan Account Number 4000PL01480536, we regret to inform you that we are unable to close your loan as there is short of one EMI amount Rs.4358/- as your EMI for the month of October 2014 was not honored. Therefore we request you to kindly make the payment of Rs. 4358/- so that we can close loop your loan. To make a payment, you can opt for either of the following - Cash/ Cheque/ DD (Drawn in favor of ‘Bajaj Finance Limited’ and payable at branch location) Online payment with your Experia user ID and password Branch address: 4th Floor, 6-3-891 & 892, The Belvedere, Rajbhavan Road, Near Somajiguda Circle, Hyderabad - 500 082. For any further clarifications write to us at [protected]@bajajfinserv.in. Your feedback is important to us - Please click on the link below to register your feedback - http://bflloans.force.com/BFeedbackPage?cID=a1o90000000ZLoh&csId=[protected]...⇄ Bajaj Finserv assures you its best service, always. I requested them to proceed legally to resolve the issue. On Oct 21, 2014 they have responded back saying Dear Customer, Thank you for writing to us at Bajaj Finserv. We sincerely apologize for the inconvenience that has been caused and appreciate your understanding and patience. With reference to your query regarding your Loan Account Number 4000PL01480536, we regret to inform you that we are unable to close your loan as there is short of one EMI amount Rs. 5910.56 /- as your EMI for the month of October 2014 was not honored. Therefore we request you to kindly make the payment of Rs. 5910.56 /- so that we can close loop your loan. To make a payment, you can opt for either of the following - Cash/ Cheque/ DD (Drawn in favor of ‘Bajaj Finance Limited’ and payable at branch location) Online payment with your Experia user ID and password Branch address: 4th Floor, 6-3-891 & 892, The Belvedere, Rajbhavan Road, Near Somajiguda Circle, Hyderabad - 500 082. For any further clarifications write to us at [protected]@bajajfinserv.in<mailto:[protected]@bajajfinserv.in>. Your feedback is important to us - Please click on the link below to register your feedback - http://bflloans.force.com/BFeedbackPage?cID=a1o90000000ZLoh&csId=[protected]...⇄ Bajaj Finserv assures you its best service, always. There after I was busy with my worked and they have never followed up with me to close the issue. I took the initiative to write to them after 6 months. I wrote to them as below, Hello, Since 10/24/2014, I was never contacted by any of your representatives. I'm taking an initiative from my side. Let me write the case history over here. 1. Initially I was promised that the loan is going to be on 19.49% interest rate. They have never informed me that the rate is going to be 32.84%. 2. I raised the issue with your team and finally you have asked me to return the money which I have received. Since I have utilized the amount I couldn't return the amount and forcefully continued paying EMI's. 3. Finally I've made a payment online and tried to close the loan. 4. Your representatives contact me asking to pay more. I have given the breakups of the payments made, yet not satisfied with my response, sent below email and then no followups made. I understand that while clearing the loan, 1 EMI was missed due to system glitch. I would like to clear that 1 pending emi of 4358. I did try to make the payment online, but it says invalid account number. ******** Today I received a email requesting me to pay 25000.00. I have no words to say. I'm planning to file a legal case against them, I request inputs for senior members of this fourm. Thank you for your time.