Bajaj Finance — emi card and contact of the bajaj finance

Address:

Mumbai City, Maharashtra, 400074

I applied for emi card on 19/03/2018 according to bajaj finserv the transaction of paying annual fee of rs 471 is failed but as per my account statement the transaction is successful (I have bank sms too). I am not provided with any id to track the status of of emi card i applied for. If i try to apply again the bajaj finserv does not allow me by saying that your application is under process (But no id to track is provided)
All the numbers given on their website are not working, you dial any number the record plays saying "all the lines in this route are busy"