Bajaj Finance — emi card blocked permanently

Address:

605005

Hello,

Grievance Redressal Team & We Care Team

This email is to inform you that recently my EMI loan Card was BLOCKED .In fact I have taken loans form Bajaj and have paid them all. I have had a very good history with Bajaj.
Now my issue is my EMI Card has been blocked without any prior intimation. Reason for my card block is insufficient funds in between in one or two months.. Every month my EMI amount use to debit from my bank account on 5th day. But in between it happened twice that Emi was deducted a day prior only like 2nd and due to insufficient funds on 2nd my ecs bounced. Though on every 5th the money was there.Due to insufficient funds i was over charged and my bank has charged bounced charges. The bank hit the ecs on 2nd which was suppose to be hit on 5th, then where am I at fault. Due to this only my emi got bounced twice.
I was not even aware about it that my card has been blocked. I have been always paying the ecs in time. And when one day few weeks back when i tried to purchase Consumer Durable, I was been informed that my card is blocked. I felt so annoyed and insulted at the shop, at least they could have informed me over that they have blocked the card for such a small reason so I would not have gone to take any product only.

This is really frustrating and disappointing to me I really don't understand that why my card has been blocked,

I was talking your customer care and they promised a call back which was again not done. I was promised that my issue will be resolved asap.

They have also suggested me to purchase the product by producing the documents, I even did that and my loan was rejected. Customer care is unable to give me the reason for it.

However I request you to please activate my EMI Card so that i can use your services and i also promise you that they won’t be any bounce back from my end. I have been a loyal customer and I should be given a second chance.

I am with Bajaj from last 3 years and have cleared all loans I took from them.and also attached my NOC for the loan with this mail. Humble request to you to kindly re-activate my card again and in case if there is any error or mistake from my end again then you can immediately block the card. Also if activation of this card is not possible then kindly send me a new card.

I would be highly obliged.

Desperately looking for positive response from your end.

Details :
Loan No.: 458DFS22294185, 458DPF[protected]All loans paid and closed)
Customer Id : 31677849
Regards
Ramamurthy