Bajaj Finance — False Extended warranty

Address:	Pune, Maharashtra, 411027
Website:	bajajfinserv.in

Kindly go through this post patiently as i am a very disappointed and harassed customer of Bajaj finance.
I hold 2 Bajaj finance consumer electronics loan

1 Home theatre (Lan id - 4020CD[protected]
2 Led tv (i don't remember the lan id)

I purchased extended warranty for both the products.

Case I :
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I had bought led tv worth 1.5 lac with 2 year extended warranty (rs8700) for the product which already had 3 years company warranty. But the document which i got was having the period which was overlapping with company warranty. .thus the extended warranty was a waste for me ..i took this issue to the Bajaj executive (mr sanjay)of radhika sales, Pimple Saudagar, Pune..for 6 months he kept on telling that the issue will be resolved soon ..but it dint..at last I went and submitted cancelation form to get my extended warranty money back..he took it but no action was done on that..I messaged him clearly that m going to withheld the installation amount if it is not resolved now..still no action.

At last, not having any other option, i stopped funding my bank account balance to stop the ECS payment when only the last instalment was remaining.
This instalment Was being with held purposely to attract the attention of concerned person as I failed to do the same through my mails and personal visit on the store.
After reducing my bank balance below minimum maintainable amount, withdrawal failed and the charge was levied on my account..it happened countless number of times. .means i paid thousands of rs just as penalty even more than the amount of remaining instalment till date.

Case II :
[protected]
I purchased an extended warranty of rs1500 along with the home theatre for which i never got the documents neither it is motioned anywhere on the sites..its just like i never purchased it..
I contacted customer care several times regarding the same and in return i got rubbish and totally useless replies.
Heights of stupidity is that they sent me extended warranty certificate of my other loan account..
You can check the communication records to go through the resolution provided by your executives.
I mailed the customer care executive in the vijay sales of pimple saudagar, Pune branch (Mr Sachin )regarding the same issue but never got reply from him.i visited the store twice to complaint but just got his words that it will be resolved soon. But never got any resolution. He simply dint bother to reply my mails.

Finally i got call from Bajaj person to pay the due..i told them very clearly that until unless my issue will be resolved i am not going to pay money..as soon as the issue is settled i ll pay the due myself. He agreed on the same and promised to settle it. but still no action and on top of that ECS withdrawal attempt was made again making 0 balance in my bank account.
I have reported the matter to Mr.Pritam of Bajaj finance also who followed me for clearing the installment. But i did not get any solution.
This is a true form of fraud and stubborn nature of Bajaj finance have suffered enough losses already and i am not going to pay for something which I have not got.

Please be advised that i am abroad now and cant visit the office physically. If i were in india I would have definitely taken this issue to legal doorsteps.
Please don’t suggest anything like call on some number or email to someone..because they are useless and i don't have time for all these anymore. I want the resolution directly on this mail . feel free to forward this mail to any concern person who can really provide solution on the same.

Now i do have the option to abandon my bank account due to this issue but I would like to suggest that i have no intention to withheld any loan amount and want get rid of this loan as soon as possible.

Action i expect to be taken from your side :

1 I demand the extra money on the name of "Extended Warranty" which is taken from me to be reduced from my final instalment amount and suggest the remaining amount. I will pay it at a go and close this loan at once.

2 I don’t want any further ECS withdrawal attempt on my account. Please Stop this ECS immediately as there is no balance in my account, no use of making ECS withdrawals. I want to pay the amounts directly.

Hoping to see a proper resolution in timely fashion.

Thanks,
Parag