Bajaj Finance — fd not processed

Address:	Patna, Bihar, 800001
Website:	bajajfinserv.in

I had made an fd for rs. 5 lacs on 9-august-2017 with application no. 70003671 but i have not received the fd certificate and neither received any processing notifications on either my mobile or email. When i contacted the customer care they replied that my certificate will be dispatched within 15 days of making the fd but i have received nothing. Moreover, when i contacted the regional office in patna, they said they are unable to find the processing details. At first i thought it was a good decision to make an fd in bajaj finserv but now i am reconsidering.
As you can see in the attachment the application was under process 9 days ago and i have received no further communication from them till date.