Bajaj Finance — foreclosure (emi pending even after payment as lpp charges)

skdkiran

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 421305

Sub: loan a/c: l2wthn04152725 queries on lpp

There was communication with bajaj executive through call and mail regarding the foreclosure issues. But no one help out.

There was an issue from your side to update the bank mandate form to enable ecs. Due to 1emi amount was not deducted from bank account. One of the executive informed me about the due amount and paid the confirmed amount and as per the request again submitted the bank mandate form. Even after submitting the form the emi was deducted automatically and later i started paying emi by 6th of every month.
Now at the end of the phase around oct-nov 17 one of the executive called me and informed me that your emi is pending and i was curious to know how emi was missed out even after paying the emi on timely basis. After verifying all the statement got to know that 1st emi which was not deducted due to failure in acceptance of bank mandate form. So the interest was charged on 1st month onwards which seems to be incorrect as the fault is from your side. I have submitted bank mandate form twice and it was not accepted and no one from your team reached me and say that your 1st emi is still pending. It doesn't make sense to reach me on 18th month for clarification. After getting this all issued i paid arrear emi, however instead of considering my emi amount, lpp amount was settled. Current status i paid all the 24 emi as per the process however it still show 3k as due amount which is not correct.

I dropped email and had discussion with customer executive however they are not in state to resolve the issues and it seems they not highly trained and even don't have sense to deal with customer. Your job doesn't complete to sell the product, it still exist till end of the phase and even forth.
I'll never ever prefer back the bajaj product and service and even not refer other.

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May 01, 2018

Updated by skdkiran Sub: Loan A/c: L2WTHN04152725 Queries on LPP

There was communication with Bajaj executive through call and mail regarding the foreclosure issues. But no one help out.

There was an issue from your side to update the bank mandate form to enable ECS. Due to 1EMI amount was not deducted from bank account. One of the executive informed me about the due amount and paid the confirmed amount and as per the request again submitted the Bank mandate form. Even after submitting the form the EMI was deducted automatically and later I started paying EMI by 6th of every month.
Now at the end of the phase around Oct-Nov 17 one of the executive called me and informed me that your EMi is pending and I was curious to know how EMI was missed out even after paying the EMI on timely basis. After verifying all the statement got to know that 1st EMI which was not deducted due to failure in acceptance of bank mandate form. So the interest was charged on 1st month onwards which seems to be incorrect as the fault is from your side. I have submitted Bank mandate form twice and it was not accepted and no one from your team reached me and say that your 1st EMI is still pending. It doesn't make sense to reach me on 18th month for clarification. After getting this all issued I paid arrear EMi, however instead of considering my EMI amount, LPP amount was settled. Current status I paid all the 24 EMI as per the process however it still show 3k as due amount which is not correct.

I dropped email and had discussion with customer executive however they are not in state to resolve the issues and it seems they not highly trained and even don't have sense to deal with customer. Your job doesn't complete to sell the product, it still exist till end of the phase and even forth.
I'll never ever prefer back the Bajaj product and service and even not refer other.