Bajaj Finance — High processing fee & several hidden charges

Address:

Gurgaon, Haryana, 122002

Dear sir,
I have taken unsecured loan of rs 22.87 lakhs from bajaj finance vide loan a/c# [protected] in feb.2016. This was a preapproved loan conveyed on telephone by bajaj finance. Next day co"s executive visited me, took my signature on a simple application form and after two days loan amount was disbursed without my approval/agreement on few issues such as rate of interest and processing fees.in fact this was my second loan from bajaj finance, my first loan was taken about 6-7 ago & foreclosed in dec.2015. So based on my performance, they offered on telephone preapproved loan with no documentation which they disbursed in haste. I objected and offered to return the loan because they overcharged interest @17% & processing fee of 2%. I told them this was not promised to me at time of filling the form which was not completely filled in my presence. This is normal practice by almost all banks of not to fill up loan application form while taking signature. I have not faced any issues on this account with other banks so far. When i had taken my 1st loan from bajaj finance last year, i found several hidden charges debited to me which they subsequentely refunded to me when i objected & told them i will complain to rbi. They made several refunds last time. Now again they have debited few charges on account of emi card & credit vidya fee & insurance cover thrust on me. They first refused to refund these hidden charges, but now have started refunding few of these charges when i told them i will report the matter to rbi. But the main issue is why such a high processing fee is charged with no documentation on preapproved loan and without my concurrence. This must be streamlined for all financial institutions. I will forward all emails i have exchanged with bajaj finance tomorrow.
Look forward to your intervention to resolve this issue because i do not want these fin. Institutions to fleece customers.
Thanks & regards,

Ajay kapur
C/o golf destination
Email [protected]@gmail.com
Mob. [protected]