Bajaj Finance — incomplete information about terms & conditions of extended warranty

Address:

Navsari, Gujarat, 396450

We have bought extended Warranty Policy # OG[protected] of our LG Side by Side fridge through Vijay Sales at Bajaj Finance. There were no terms & conditions being clarified about paying extra for Loading, Unloading or Transportation if Fridge to LG Service center. Moreover, we were also not informed that bill will not be paid directly by Bajaj Finance to LG Service centre, Bajaj Finance can only reimburse the bill and we have to pay from our pocket to LG Service centre. We struggling to solve this matter with Customer Care department & Grievance Redressal department for past 2 months but they have no reply to this and have only one answer that if we want to fix our Refrigerator then we will have follow them. We are at there mercy after paying the hand sum amount for extending our Warranty.