Bajaj Finance — Paying unnecessary EMI for flexi loan. Create an account and refund EMI charges.

Address:	400063
Website:	www.bajajfinserv.in/finance

My name is Subhash A. Sawant. My loan application number is [protected]. I got a call from Bajaj finanace for transfer home loan; I like the opportunity and transfer my loan in November 2016. Besides home loan the agent (Rakesh Yadav) said I can get top up amount if required. I was eligible for 9 lacs as per my income. I was required some money for personal use so I asked for the same. The agent said as all papers were not submitted at that time so i will get only some part of top up. He gave me a cheque of amount 3, 62, 240/- on approx 24 November 2016. He said i will get rest amount and virtual account once i will submit pending papers. I submitted all required papers to Bajaj finance on 19/12/2016 but still not received the pending amount.
After this i got a SMS in January to pay EMI of amount 8, 720/- for top up loan. I received only partial amount and the EMI charges for full amount? I have received only 3, 62, 240/- but paying EMI for for full eligible amount. I personally meet Mr. Zishan Siddiqui (Area sales manager) to resolve this issue. He said this will not happen in next month. But in February and March i got the same message and the amount is deducted from my account. Till date i have paid 26, 160/- for partial amount of top up.
I timely communicate this issue to Mr. Zishan and his team (Rakesh Yadav and Sujata) but no one is responding. I personally went to office 4-5 times and requested to resolve the issue but the issue is still pending. No one is responding the calls and not even calling back. I am very dissapointed by the behaviour and support.

My request to Bajaj finance to resolve this issue and refund my money to me.

Subhash A. Sawant
Mob: [protected]

Note: Attached are the copies of mail and SMS send to Mr. Zishan Siddiqui. Kindly check the sending dates and current date.