Bajaj Finance — RBI instructions failed

As per Your Suggestion (Trail mail), We had made a part payment of Rupees 1, 62, 533 Rs on 21st October 2020 by keeping 100 rupees in the outstanding balance in the loan, Now as Locked in period was over I tried to foreclose the Balance loan amount 100 Rs, when i checked in Experia portal to foreclose as per the recent mail I got from Bajaj Team but it Now shows as 7779.25 rs is out standing balance Loan.
Can You or any of your team Justify How 100 Prncipal amount became 7779.25 Rs ??

And As per RBI instruction for Grant if Ex Gratia Amount of 1500 Rs was suppose to credit to my loan account, Can u please confirm How can I refund it ?

Below is the msg from Bajaj Fin serv I got on 5th November 2020.

Basis RBI Scheme for grant of Ex Gratia payment COVID-19 relief, amt is credited to your eligible loan accounts. Click https://bit.ly/2TSW9qM Bajaj Finance Ltd.

Thanks & Regards
G Raveendrakumar
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