Bajaj Finserv — abuse and threat by bajaj finserv employee

Address:

121006

Dear official concerned,
This is to bring to your notice that my account - details as given below

Loan no: 401saf18475221
Has been with bajaj finserv for the last many months.
With the weakening of economy and change in finances, i have changed the way i repay your emi. To this effect i conduct myself such that i repay each month and bear quite a sum on the penalty and interest.
However, your offices in pitampura delhi employees call up each month and despite telling them that i will do the repayment online - insist on cheque / cash and if i do online - to furnish details immediately.
Further, today - 17 oct, i recieved a call from mr. Manoj shokeen who was categorical in telling me (On telling him that i will pay 6000 of the 26 thousands on 20th (Twenty already paid)-"madarchod - aaj hee bharnaa padega, aake teree gaand marungaa - wahin rukk". He called from landline number - [protected]

What training imparted from your end requires you to do this escapes me.