Bajaj Finserv — already pay advance emi

Akshata Bhosale

from Pune, Maharashtra

Address:

wakdewadi pune, Pune, Maharashtra, 411005

CUSTOMER ID : 402CDDED108563

I already pay emi in advance of September 2019. because from your collection department's girl call me 2/3 times and said that " mam your emi date is 2 nd September 2019. their is bank holiday because of ganpati festival. so please pay advance emi. either we charge late payment charges."
So i was pay emi on 1 st September 2019 by BAJAJ WALLET APP. also i recived sms and mail for that payment is successful. now i received sms and calls by BAJAJ FINSERV for due emi payment. also they charge me late payment charges.
How can that possible. when i already pay advance emi by online. so hows your company told me to pay again that emi with late payment charges ?
I totally disappointed with your service. i request you please kindly look out on this issue.

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Bajaj Finserv customer support has been notified about the posted complaint.

Sep 07, 2019

Updated by Akshata Bhosale Today i recived mail by Bajaj Finserv they told me again to pay emi on sept 2019.
I told them i was already pay BAJAJ EMI before due date. How can they say me again i pay emi on sept 2019 ? If BAJAJ WALLET online payment can be made only for the overdue EMI so how can my payment show successful ? How to their collection girl misguide me for pay emi before due date ? I am very harass with your service.