Bajaj Finserv — asset protection policy not received till now

I am having a cpp asset protection loan account no. 5410CDFV160915 and policy no. AC3403542, payments for which are being deducted from 02.04.2020 onwards. I've contacted helpdesk a number of times as I've not received any policy bond for my protection policy but no progress at all. Everytime they say that they will mail in 2 working days but no mail received till date. Really disappointed with the service they are providing. If generating a mail is taking them this long what will be their credibility in case of any claim of assets. Really disappointed with your services.