Bajaj Finserv Complaints & Reviews

My Company name is "Indra Offset Printers Pvt. Ltd."

This is with regard to the letter received on 20th Feb 2016 from Bajaj dated 16th Feb 2016 with subject "revision of foreclosure and part pre payment charges on your loan accounts"

Loan no. 401FSL07066748
Loan no. 401LAP02170623

We have above 2 loans running with Bajaj and no payment/ EMI has ever been defaulted till date. The loan was provided with some conditions out of which I would like to highlight 2 major conditions at the time of sanction. The same are also mentioned on your sanctioned letter.

1) NIL Part Pre Payment charges
2) NIL Foreclosure Charges

Now in the letter they are asking for both part payment and foreclosure charges which are against the policy and commitments as per our sanction letter. They can impose revised policy for new customers if they wish to but for the old customers like us they need to adhere to the commitment because it was only on this basis that we took loan from this company.

We have made this complaint to their resolution team as per their hierarchy mentioned on their website (as under). All the concerned people replied with same content copy pasting it.

[protected]@bajajfinserv.in
[protected]@bajajfinserv.in
[protected]@bajajfinserv.in

We had provided 2 solutions for it which they never cared for:

1) Give us 3 months time to close these accounts and make your full and final payment with NIL foreclosure charges. This time is required to transfer the loan to other financial body who meet our requirements.

2) Withdraw this revision with immediate effect for the entire loan period with no additional conditions and let the account run in the manner it has been running.

Copy of the sanction letter, policy revision letter and email communication can be provided.

Hi,

I have purchased some Electronic house hold equipments on Feb 2015 through Bajaj Finserv loan, i closed all mu load nov 2015 and Dec 2015, but money is deducting till today, no response from Bajaj Finserv

Please find the list of my Account details from Dec 2015 to March 2016 i have attached for your reference, see from Dec 2015 to till march 2016, money as been deducting from my account from Bajaj

marked all the extra transaction in note inside pdf documents

Dec 2015: 1700 INR extra deducted other than 3100 INR which i already paid
Jan 2016: 1700 INR extra deducted where i closed all my loan in Dec 2015 itself
Jan 2016 : 3000 INR extra deducted where i closed all my loan in Dec 2015 itself
Feb 2016: 1700 INR extra deducted where i closed all my loan in Dec 2015 itself
Feb 2016 : 3917 INR extra deducted where i closed all my loan in Dec 2015 itself
March 2016: 1700 INR extra deducted where i closed all my loan in Dec 2015 itself
5th or 6th March 2016: 3000 or more INR may deduct as per above list ? extra deducted where i closed all my loan in Dec 2015 itself

Total Money deducted extra till now is : 1700+1700+3000+1700+3917+1700= 13717 INR.

Reverse all my money ie 13717 INR, immediately without delay and also stop deducting money from my Account from now itself

Account Number: [protected]

My Loan account details: 1) Customer ID 20681147, 2)Customer ID 20740029 and 3) Customer ID 20740256,

There is a person Name is Girish M, His Mobile number is [protected] he is purchased some equipment and he is not having any loan account, all his details coming under my loan account and money is deducting from my SBI account, He is not having any SBI account and his PAN number is different from my PAN number, how useless and careless your Bajaj people added his purchase in to my loan account and money is deducting from my SBI BANK every month

Regards
Girish M H

I have received call from bajaj finance no.[protected] for personal loan.They have taken scanned KYC documents with 3.5% processing fee (of loan Amount 5 lac)Rs 17500/- by neft in a/c Allianze housing solution on date 17-2-16 with application form scan copy.24-2-16 They call to me from no.[protected] and say to me deposit NOC charges (refund with loan amount )11.2% Rs 56000/-in a/cElic services by neft and scan copy of NOC to send them on Email id: [protected]@financier.com and give confirm date29-2-16 loan amount and NOC charges deposit in your a/c . Date 29-2-16 I have received a call (no. [protected] and [protected]) your loan amount and NOC charge credit to your a/c but you have no withdrawal form . Withdrawal form charges is 17.9%(Refund with loan Amount) Rs89500/- you deposit in Elic services and get withdrawal form by email. I can't agree with him and last I request him to cancel the file and return my amount. They agree to cancel the file and your amout will refund in your a/c in 3 days but I can't receive my refund money

I have received call from bajaj finance phone no.[protected] for personal loan.They have taken scan KYC documents with processing fee 3.5%( Amout of 5Lac personal loan) on date 17-2-16 Rs 17500/- in a/c Allianze housing solution by neft and gave approval for 5 lac for personal loan.After few days they call from no.[protected]me on date 24-2-17 for NOC charges 11.2% by neft in a/c Elic services Rs 56000/- with NOC scan copy to their Email id is ( [protected]@financier.com) and give me confirm date 29-2-16 loan amount with NOC charges credit in your a/c.Confirm date they call me from no. [protected] your loan amount transfer in your a/c in afternoon but your withdrawal form charge is 17.9% deposit today before 12.30 noon this amount will be refundable with loan amount but I am not ready to pay this amount.after this no.[protected], [protected] many more time communication with me . last I request for cancelled the loan amount give me my money refund they're say to me in 3 working days your amount credit in your a/c but after 3days I call their no. They switch off and two no. not pick up my phone.I can't receive my Rs 73500/-

L2wthn03244415 this id my lan number i am not able to view my details in any of the website they have provided

even after repeatedly mailing them still no response

Bajaj Finserv Finance is the No .1 cheating company the public in terms of Rate of interest, and hidden charges and no response when we mail them, Kindly i am saying do not have funds with Bajaj Finserv,

Date: 03/03/2016
This is Sahil Deshpande, customer of Bajaj Finance - EMI card. I bought an AC from Vijay Sales and that is how unfortunately I became a client of Bajaj Finance/Finserve

This is to report the harassment collection agent of Bajaj Finserve/Finance particularly, Rahul Kangle, from Goregaon / Thane branch. Rahul Kangle went at my residence address at 7 PM today without any identification card and any prior appointment. He not only fought and spoke extremely rudely with my parents, but also created a scene by shouting and screaming in my residential society that I am not paying EMI on time. Later he called me and spoke rudely, screaming & yelling. His cell number - [protected].

The reason - EMI amount of Rs. 2700 pending. My cheque has got bounced against scheduled EMI as I have changed my bank account from Standard Chartered to IDBI Bank. I have proactively informed Bajaj Finance branch by filling up the form and giving cancelled cheque not once, but 4 to 5 times by now. It is the fault of Bajaj Finance that my new bank details are not yet updated inspite of giving the signed documents repeatedly and my payments delayed. For this reason I have to go through such a pain, waste of time and humiliation. One important thought / question - If my details are not updated so far, what happened to all those signed forms and cancelled cheques given for updating the information ???

Rahul Kangle, or so he claims his name is, instead of being polite or apologetic he arrogantly said that I am free to complaint not just at consumer court, or seniors at Bajaj Finserve but I am free to go to RBI!!! Such is arrogance level of your collection agents.

This is absurd and a horrible customer experience with Bajaj Finserve/Finance. I demand an explanation on why should I be harassed while Bajaj Finserve branches and employees at branches are not doing there job!!

I noticed several complaints against Bajaj Finserve/Finance on this website. How come Bajaj Finserve is still doing business while so many consumers have complained against this company??

Loan account numbers 4050CD00556390 and 405GIP05289642

further to the above mentioned loan now, even after receiving NOC for both loan i have been torchered/abused/ everyday morning for clearing amount. I tried to call bajaj customer service i tried to complain over email but every day i get apologize email without any action (email copy attached) and everyday morning this guy call and give badwords, who doesnt know to speak english but gunda gardi mumbai type language is been used...i feedup everyday morning i have to hear abusing language and badwords, i have send 3email but till date no action has been taken, moreover i cant able to get thru customer service number so that i can talk and complain but ivr option doesnt have option to talk withthem.

everyday morning once i reach office i receive call everyday i ask him email ID so that i can forward him NOC which was sent by Bajaj but he doesnt want to give rather give badwords abuse and keep the call.

Hi,

I purchased electronic items(consurable durable) from Bajaj six years back.
Account Number : 410BAL00067966 & 4100CD00067926

All EMI's were paid to time to the agent who used to collect it. It is tracked in the website also.
Now, i am seeing an Overdue charge of Rs.16220.

I faced Similar type of issue in my other loan accounts (4100CD00119585 & 410BAL[protected] where i was harrassed of not paying the amount. But the Bajaj company had to apologise after showing all proofs of the payment(all details tracked in mail)

And i never recieved an email or mail or any call for any overdue charges in last 6years.
And after 6 years, when i am in USA(even not in India), police inspectors are coming to my place in india with legal notice.
This is mental harrassment to any customer facing such issues even when all amounts are paid of time.

Please escalate this issue to the senior executives, because this is the second time i am facing this issue and would file mental harrassment case against Bajaj.

Please call me at my USA number : +[protected] or mail me at [protected]@yahoo.com or [protected]@gmail.com.

Thanks,
Rohit

I hav purchased 3 furniture item which cost around 63000, for each month i hav to pay 6300 only, but for last two months i m receiving a message that i hav to pay 6758..dont know how..wat reasons are they deducting my money..please clear this within this month

Respected sir,
this is to inform you that i am getting calls since 6 yrs regarding bajaj finserv loan settlment but i would like to inform you that i have cleared all the dues and have the loan settlement paper which i have attached along
now the matter has become serious of the person calling and thretning me of police and jail etc the cont nos of the person who is
saying himself as mumbai police headquarters Bandra
Omprakash Tyagi - [protected]

saying himself as the advocate
Rakesh Kumar Baradwaj [protected]

so kindly look into the matter at the earliest and revert me back at the earliest
my loan account no 5770CD00014360

I had taken housing loan and they had told to take insurance for 2 lacs for a loan of 50 lacs.

Due to some reason i need to foreclose the loan within 2 span of 3 months and to my surprise they had deducted 85000 towards surrender value for my insurance. When i visited branch office, the regional sales head told me that it not compulsory to take insurance.The sales executive had cheated me telling that insurance is compulsory and i think even he had made some money in it.

horrible experience with Bajaj and in future, i will not take any loan from Bajaj.

Dear Sir/Madam,

I purchased a CONSUMER DURABLE in the year 2010 for Panasonic TV (Acc. No - 4040CD[protected], and paid the total amount and got the NOC from Bajaj Finserv.

However..last week I got a call from a guy who claims he is from Delhi police and was told to visit Malikarjuna from Bajaj Fin Serv office in Residency Road, Bangalore…This police guy didn’t divulge information on his police station address or a callback number despite asking several times …I did make a visit to Bajaj Fin Serv office last week on Feb 20th 2016 and the said person Malikarjuna was not available and Mr.Hanumantappa addressed us. When i was viewing loan details (Acc. No - 4040CD[protected] there was an additional account was added i.e. BALIC PREMIUM CD LOAN (Acc.No: 404BAL[protected].
Which was not informed to me at the time of purchase the product (Panasonic) and i never received any documentation for this BALIC Loan. I asked Mr. Hanumantappa to give me a hard copy for review but he gave me an excuse saying “Server down”

The Baja Finserv people did not inform me regarding this since 2010, now an advocate called me and explained about this and saying that the penalty amount is Rs.20, 000/- and then later asked me to do out of court settlement for Rs.14, 000/-.

I have sent an email for the above too via online with https://loan-customers.bajajfinance.com and i have not got a reply.

Please do the needful.

Regards
Sharun Kumar

My Loan application number:[protected]. Hello, This is Venkatesh from Chennai. I've applied for a personal Loan in Bajaj Finance ltd on 18/02/2016 for 1 lakh and i got the following amount "94071". While applying the loan have asked for the split up of my loan amount what i will be getting in my hand, Sales person explained me that there will be only 2% of processing fee will be taken from dispersal amount but when i get in hand nearly six thousand has been deducted from my loan amount. Even the customer care persons admitted that the amount is less and asked me to contact their grievance team or the concern sales team member . I found that amount of INR 1999 has been deducted in the name of "financial Fitness report". When i asked about it they sent me an email statement with the split up which i asked earlier before applying for the loan.
This seems to be hidden charges without informing the customer. I really don't need such useless reports for my RS.1999. Therefore it seems Bajaj Finance is Looting customers money by these hidden charges. At least this should have been informed earlier, if it is informed i would have not taken loan from Bajaj Finance. I've sent several emails but no proper response. Its almost 1 week now. Now i've to cancel this loan because of their poor actions. If they charge some amount for closure then i've to go to consumer court as no choice left for me.

They were trying to impose on me to take 5 lakh of smart account they are money looters the following amount is deducted from my principal amount


Friends those who are planning to take personal loan, please take it from reputed banks instead of these financial looters...I'm expecting a reply or response from Bajaj finance. I'll update in this forum until my issue gets resolved.

Thanks,
Venkatesh B

Sir, I have been approved an Over Draft flexi loan of Rs. 5 lakh, my loan number is[protected]. The concerned official from Bajaj finance, Mr. Vicky Prasad has initiated the process. He ensured me that there is no negative impact of this OD on my future homeloan which was not true. I want to withdraw my loan application, however, I signed aggreement. I asked him to return my papers and cancel my application only within 15 minutes of handing...

My emi card was bloocked due to bounce of cheques while repaying the finance. Please activate my emi card for further transactions. Please

Due to late insurance payment my card has been blocked but now I have cleared it please unblock my card as soon as possible card no.:-[protected]

Hello sir

I was financed an Air conditioner in april 2012 from Bjaj finance for Rs.24500. I paid Rs. 8166 by credit card and rest of ammount Rs.16334 by finance. I was financed totaly Rs 16334 in 8 EMI Rs.2042. The financear said me to give a blank check for this.I do it.
After 1.5 month I got a letter by bajaj finance.It was a INSURANCE letter for one year of premium Rs. 1688 which is payble by my AC Instalments amount Rs. 211 in 8 EMI.I shocked, I immidiately checked my bank steatment I found that MY account was debiting by Rs. 2253. by bajaj finance It was Rs 211 more then the EMI amount Rs 2042.I became tensefull because I was never ask or purchase this Insurace. I make so many call to bajaj finance customer care, they told me and assured to cancel the insurance and adjust the amount in other EMI. Next month I again check the bank steatment I again found same deducting amount. I again call and mail to bajaj finance they again assured me to adjust the amount. next month they do the same deduction from my account. I warn them by mail If they will not cosidered me and will not stop deducting I will not make payment next month. Next month they do the same . After this I make stop the payment of EMI, they call me and ask to pay the due EMI I told the reason and they again assured me to adjust the amount. I pay the EMI amount by cash to their representative in same month.Next month again they not considered my camplaint and again deduct the full loan and insurance ammount.

The loan and insurance amount I had fully paid. I paid Rs 1688 extra to Bajaj Finance.

After four month later I recieve a call from Bajaj finance to pay the outstanding ammount of Rs.1200 as bounce ammount. I denied to pay and tell the reason and clearify them. But they are not ready to understand the problem and still now they are making call me every day usee harsh words abusedand demanding to pay Rs 8000 as bouncing charge.They are doing My Harshment every day while I had already paid more. I have not got NOC

Sir I requsted you to understand my problem, I want my money of insurance back if it is possible and NOC and no calls from Bajaj finance. I hope you will help me, so that I can live peacefully.

My Name: RUPESH KUMAR

LOAN NO: #5790CD00005347

Hi,

This is Aalban. I happened to Purchase a Sony LED TV from Vasanth & Co.in my locality. Unfortunately, we were directed to Bajaj FinServ by the vasanth & co authorities for EMI payment for 6 months. we had a due of approximately 26, 000. So we agreed to pay in 6 dues. But they authorities at Bajaj FinServ at Hi,

This is Aalban. I happened to Purchase a Sony LED TV from Vasanth & Co.in my locality. Unforunately, we were directed to Bajaj FinServ by the vasanth & co authorities for EMI payment for 6 months. we had a due of approximately 26, 000. So we agreed to pay in 6 dues. But they authorities at Bajaj FinServ at Nagercoil branch, located at DDJ complex, near vadasery bus stand, esp. Mr. Balachandran([protected]), Finance Manager had illegally added 2 more accounts to our account, had illegally transacted Rs.5700*1, 417*5, 4700*5 during these past 5 months. We were shocked to learn these illegal transactions from our account for the purpose of tallying his monthly target. So when we approached them, he, Mr. Bala chandran, pointed the fingers towards a customer and said they can provide the refund only after the customer is financially stable to pay the amount.I seriously do not understand the concept of collecting the refund, as a Bajaj FinaServ executive had illegally combined my acc.number with another 2 customers account and combined my signature with his, making this fraud transcation possible. He even gave us three timelines, guaranteeing us that it will be promptly met. But when questioned again for missing the timelines, he was audaciously challenging us to go for legal action against us. I was not aware that Bajaj FinServ academy trains such executives to challenge the customers, who are indirectly contributing for their livelihood. I hereby request the recipient to promptly look into this case, take legit action against Mr.Bala Chandran for challenging a Bajaj Finserv customer and make the refund payment at the earliest without any further delay. Or else I will be forced to go for a legal lawsuit against Bajaj Finserv for actively supporting the Executive to be a part of this illicit transaction.
For more information and proof regarding this case, kindly reach out to my mail id [protected]@gmail.com.

Sir as i am coustemer of bajaj and applying for personnel loan the coustemer care is very cold they dont reply as i was a previous coustemer . The history is very bad i closed my previous loan but the issue is that they still forwarded for emi and its bounce as i already closed all the loan with intrest. The bank Deduct the bouncing charges from account and icalled so many times to coustemer care to repay the bouncing charges but they dont reply. Now still story not ended i am again apply for loan but their response is very critical. Sir i will definately registered my complaint in consumer court tommoro.