| Address: Kolkata, West Bengal |
| Website: www.bajajfinserv.in/ |
Dear Sir/Madam,
My customer ID is 11286615 and my EMI Card No. is [protected]. Last month, I received an offer that if I upgrade my privilege card to preferred card by paying a nominal amount of Rs 200/, I would be offered an emergency cash loan of Rs 2, 33, 000. I did the same.
On August 19 when I went to avail the loan at your Rash Behari branch office in Kolkata, I was told that no such scheme was available on my card. After mailing "wecare" thrice and visiting the branch twice, finally the problem was resolved.
On August 26, I submitted my ID proof and four HDFC Bank security cheques to your executive at Rash Behari branch office in Kolkata. This guy, however, was absolutely clueless as to how to process the loan. He came up with an excuse that the ECS bank mandate on my card was showing as UTI Bank and hence this needed to be changed to HDFC Bank first before he could process the loan. The reason he said was that the loan amount would get disbursed in my UTI bank account.
It must be noted here that my current consumer durable loan EMI with Bajaj, however, gets deducted from my HDFC Bank account. So why the bank mandate in EMI card was different, I fail to understand?
Nevertheless, he asked me to wait for few days for the updation. I waited for almost a month to hear anything from him. But didn't. He never processed my loan request. In the mean time, I kept mailing and calling your customer care and received the same reply all the time that whichever bank's cheques you submit, the loan would get disbursed in that account and automatically your bank mandate in the card will get updated. No separate updation was required.
But the executive at Rash Behari branch begged to differ and did not process my loan.
Finally, last week, I received an SMS that my preferred card has been blocked and I cannot avail the emergency cash loan. I really feel embarrassed and cheated. I am not a beggar begging for alms. I have always repaid my EMIs on time, both for Bajaj cosumer loans and bank loans.
Even if you guys don't want to give me the cash loan, at least specify the reason for it. CIBIL score can't be the reason because my current score is 791, which is quite healthy. Moreover, I am also repaying my current consumer loan (4100CD[protected] with Bajaj on time. So why would I default on cash loan, I don't understand.
Either you guys just wanted to earn Rs 200 from existing customers and hence used this bait of emergency cash loan or you guys are yet to formulate the process of giving this loan.
I sincerely request you guys to first make sure what would be the process for giving emergency cash loan against preferred card and train your executive in the same. Kindly do not waste the customer's time and take them for a ride. First you offer the loan and then cancel it.Quite unprofessional, you make the customers appear like a fool!
Thanking You
Khalid Pervez
[protected]
Oct 1, 2016
Complaint marked as Resolved 
Sincerely,
The team at Bajaj Finserv