Bajaj Finserv — bajaj emi card blocked - all emis paid - paid for card services sr33290400

I am a very good customer of bajaj and paying all emis in adnvace due to some issues in my saving account and one of emi, i can't pay advance (Health insurance) due to a technical glitch in bajaj payment system and every time bajaj added bouncing charges and i paid this also last month even i paying in advance.

I sent all communication in advance to bajaj finsev email id regarding my all emis payment as a good customer.

In other hand bajaj blocked my card every 1-2 months, even in starting i paid for this services, i sent the mail in details please unblock my card in this hard time (Covid 19) but they replied we are not able to unblock the card

My last email
Hi, i am writing this email, regarding the advance payment issue for you one loan and temporary card blocked. Advance payment issue lan no - 581gipfk026438 - as i mentioned earlier my savings account not running and i paid advanced every month between 24 - 25th day of every month, but this lan no - 581gipfk026438 not showing in your advance payment options and every month i paid bounce charges regarding this. This is health insurance emi payments, please reverse the last bounce charges and do not add the bounce charges this also. I have paid this already. For more details please find the screenshot attached. I request you please active my card asap. As a loyal customer, i update you all information in advance and do all payment in advanced before 8 - 10 days of emi date. I have cleared a 99% loan with a good track