[Resolved]  Bajaj Finserv — Bajaj finance cheater foreclosure charges on personal loan - 419sal08977058

Address:	Jaipur, Rajasthan, 302017
Website:	www.bajajfinserv.in

I have taken personal loan from bajaj in may, 2015. The terms and conditions as below that time.

Bajaj finserv have offered salaried personal loan with the below benefits:

*nil foreclosure charges*
Any time, post clearance of your first emi
*part prepayment (Term loan)*
*post clearance of the 1st emi, the customer is allowed to pay up to 6 times in a calendar year (Minimum amount per part payment is = emi x 3 and no limit on the maximum amount per prepay transaction)*

So in last month i sent mail to bajaj wecare mailid to send final outstanding amount to foreclosure. They sent me revert mail in working day as below.

Dear customer,

Thank you for writing to us at bajaj finserv.

We wish to inform you that, we have waive off foreclosure penalty charges against your loan account. Please find attached a foreclosure statement for your loan account number {419sal08977058} for the next 7 days.

The interest on your loan is calculated on a daily basis and the foreclosure amount may vary depending upon the foreclosure date.

Kindly note:
- your loan will be foreclosed on the date we receive your payment (In case of cash and dd).

- in case of cheque payments, the loan will be foreclosed from the date of cheque clearance. The payment can be made in cash/cheque or dd drawn in favour of “bajaj finance limited”, payable at a branch closest to you.

Bajaj finserv assures you its best service, always.

Yours sincerely,
Dinesh p

Bajaj finance ltd.

As above they clearly said that my foreclosure charges are waive off.

Then i visited nearest bajaj finance branch in jaipur and given cheque of final outstanding amount as bajaj sent me on the mail.

After 2-3 days i got new email from bajaj wecare id as below.

Dear customer, thank you for being a valued customer with bajaj finserv. We are in receipt of your request for foreclosure of loan account number 419sal08977058 on[protected]. We regret to inform you that we are unable to process this request as the total outstanding on your account as of today is inr 13111.31/-and we have received a foreclosure amount of inr 282, 220.00/-from you, which is a short payment of inr 13111.31/-. Request you to make the outstanding payment basis the foreclosure letter attached to further process your foreclosure request. This amount can be paid online with your experia user id and password. Alternatively, you may visit our branch to make this payment by cheque. Please note - if the payment is made through experia, please write us back after making the payment so that we can process your request. You can locate nearest branch visiting the below link:https://www.bajajfinserv.in/finance/branch-locator.aspxAttached is your current foreclosure statement for reference. Please note: your loan will remain active till we receive full foreclosure amount. For any further clarifications, please write to us at [protected]@bajajfinserv.in. Assuring you of our best services always! Yours sincerely, ranjit kbajaj finance ltd

Now they added foreclosure charges and send me extra amount to deposit. Then i sent an email to their grievance team also and asked them how bajaj can send 2 types for foreclosure settlement amounts but check below response from them.

Dear customer,

Thank you for writing to us at bajaj finserv.

We regret the inconvenience caused to you and assure you of our best services always.

As discussed on call 77280xxxxx, we would like to inform you that, your loan account number 419sal08977058 has been closed. Also, please find attached a copy of the noc (No objection certificate) and soa (Statement of account).

With reference to your query regarding foreclosure charges, we would like to submit that bfl was amongst the first between all financial institutions to start with the practice of zero foreclosure charges whilst competitors were charging the same to all customers.in line with the policy we offered the above facility to you with zero foreclosure charges.

However, basis the prevailing market condition the company decided to apply foreclosure charges to all our customers who foreclose the loan.

Bajaj finance always strives to maintain best possible balance between the customer's interests and current economic conditions. All practices hence adopted are keeping in mind our aim to achieve better customer service with a competitive edge.

In view of the above fact, we wish to inform you that we would not be able to waive off the said foreclosure charges.

Assuring you of our best services always.

Yours sincerely,
Jyoti r
Bajaj finserv.

So overall this is very bad experience with bajaj.in future i will not take any type of loan from.

Be ware from bajaj.

Thanks,
Dinesh