[Resolved] Bajaj Finserv — bajaj finance emi card to surrender (customer id:[protected]

rajsriv

from Hyderabad, Andhra Pradesh

Address:	Hyderabad, Andhra Pradesh, 500065
Website:	Bajaj

I want to surrender my emi card. The agents had marketed the emi card to customer with wrong information that, the said card is free of all charges (I. E. Renewal and annual etc.). But the company is charging annual fee of rs 99.00.
Misleading the customer by giving wrong information is not healthy corporate culture. It leads to loss of goodwill, customer dissatisfaction and loss of business of the company.
Please provide proper training to your marketing agents to give correct information to the customers at the time of selling the emi cards. It will help the company to survive in long run.

Rajesh srivastava
Customer id 12697718

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Apr 6, 2018

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2018

Bajaj Finserv Customer Care's response Hi, Greetings from Bajaj Finserv! We have noted your details and we will get back to you within 24 to 48 working hrs. Thank you.

Verified Support

Mar 06, 2018

Bajaj Finserv Customer Care's response HI Rajesh srivastava, Greetings from Bajaj Finserv! With reference to your post, as discussed with you on your mobile ending with 5572, we have provided you necessary resolution for your query under SRN***1719 and complete details has been shared on your registered email ID.Thank you!