[Resolved]  Bajaj Finserv — bajaj finserv lending emi card blocked

An ankit jain on 20th aug 2017 submit a complaint
Hello,

Grievance redressal team & we care team

This email is to inform you that i am holding a platinum emi card no : [protected] with bajaj finserv. Recently my one installment was bounced through which my card was blocked.

Now my issue is my emi card has been blocked without any prior intimation. Reason for my card block is insufficient funds in between in one months.. Every month my emi amount use to debit from my bank account on 4th day. But in between it happened once that emi was deducted a day prior only like 4th and due to insufficient funds on 4th my ecs bounced. So i also paid bouncing charges. Due to insufficient funds i was over charged and my bank has charged bounced charges. The bank hit the ecs on 4th which was suppose to be hit on 5th, then where am i at fault. Due to this only my emi got bounced twice. But as a deligent citizen i went online and paid the emi's to bajaj executive.

I was not even aware about it that my card has been blocked. I have been always paying the ecs in time. And when one day few weeks back when i tried to purchase consumer durable, i was been informed that my card is blocked. I felt so annoyed and insulted at the shop, atleast they could have informed me over that they have blocked the card for such a small reason so i would not have gone to take any product only.

This is really frustrating and disappointing to me i really dont understand that why my card has been blocked, when i have paid all my loans, you would have activated my card instantly and which was not done yet.

I was talking your customer care and they promised a call back which was again not done. I was promised that my issue will be resolved asap.

They have also suggested me to purchase the product by producing the documents, i even did that and my loan was rejected. Customer care is unable to give me the reason for it.

Humble request to you to kindly re-activate my card again and in case if there is any error or mistake from my end again then you can immediately block the card. Also if activation of this card is not possible then kindly send me a new card.

I would be highly obliged.

Desperately looking for positive response from your end.

Details : loan no.: 4010cd39793798
Emi card no : [protected]

Regards
Ankit jain