Bajaj Finserv — bajaj finserv uninformed and non consented deduction in lieu of creditvidya along with flexi term loan

Address:

Sarsuna, Kolkata, West Bengal, 700061

I had approached bajaj finserv for a bajaj flexi term loan, and i was briefed regarding the process of loan sanction and related processing fee 1% while being briefed from paisabazar executive as well as bajaj sales person. I agreed and started providing all required documents.
However after loan sanction and disbursement, from the many emails received from bajaj yesterday i found surprisingly that there is a credit vidya report fee of 4999 + 7, 139 as a processing fee + 4, 999 as a flexi fee, so total 17, 147 that has been deducted from my loan account and the deducted remaining loan has been credited to my salary account.
It says clearly that customer consent is required for this product. Also it is clear that this product is not mandatory to get a flexi loan from bajaj.
According to the rbi rules, a service/product cannot be "pushed" alongside another consented financial product, without proper knowledge of the product being transferred to the client before obtaining client consent. I strictly condemn the way this credit vidya has been pushed to me silently along with my loan application.

I was never been briefed about this product/service. This is a third party partnered service that has been forced upon me silently.

Kindly resolve this issue at the earliest and refund my 4999 that you have deducted in lieu of this unwanted service/product. The entire process of loan application and disbursement was very pleasant but the force pushing of this credit vidya has made the experience a bitter one.