Bajaj Finserv — cancel the order on bajaj emi store

I was order a jbl soundbar on 18-oct-2019 with order id:[protected] in bajaj emi store. Company offers next day delivery but item not delivered till date. I was contacted customer care to cancel the item but no satisfied action taken. There is no cancel option available on bajaj emi store website.
I request to take necessary action to take cancel my order (Order id:[protected])