Bajaj Finserv — Charged high for payment miss in lockdown period

Address:

1-96/4 , masjidbanda, Kondapur hyderabad, 500084

Chaged 6954 rupees as bounce charges in lockdown period for payment miss for 1 week only and they charged 2 to 3 times for single emi in one week even though i paid all my premiums manually they charged bounce charges as 6954 rupees
They didn’t provided customer support and not responded to my emails to opt moratorium
They don’t have customer support till now
Again their agents calling and saying that still charges are pending and talking in a rude manner
For refund of my charges i sent 10’s of mails but they didn’t reverted
Still they are asking extra amount how much i need to pay
Help for refund of my debited charges
Register number: [protected]
Emailid: [protected]@gmail.com