Bajaj Finserv — charges for rs 7614/- against an unknown transaction for "life insurance phone binding"

Address:

235 Atulya Apartments, 110078

Hi,

I'm arvind kumar. I have been recently charges for rs 7614/- against an unknown transaction for "life insurance phonebinding" which i never purchased.

Transaction details:
05/03/2019 ecs debit paid paid to bajaj c4010cd0036:1000009:tech process refno:4010cd0036 - keb hana bank rs: 7, 614.00/-

Loan account no: 401lip[protected]
Total loan amount rs.7, 614/-

The amount has been debited from my savings account & surprisingly bajaj used 6 years back ecs to deduct the same.

Also i have been trying to reach their consumer care since morning but ivr system doesn't have any option to reach to customer service executive.

Please help resolve this issue.