Bajaj Finserv — Claim not logged

I purchased a policy from Bajaj Finserv through Pocket Insurance.
It was Spectacle Assure pocket Insurance and my Membership Number is IAC650579.
This was eye wear insurance for a sum assured of 15000. My eye wear is damaged accidentally. When I applied for claim, no one from Bajaj Finserv, CPP group is ready to log complaint. Just they are giving customer care number of each other.
I need claim for my eye wear against CPP Spectacle Assure Plan.
I multiple times wrote email to their respective authorities.
[protected]@bajajallianz.co.in, hat.[protected]@bajajallianz.co.in, [protected]@bajajfinserv.in,
[protected]@cppindia.com, [protected]@bajajfinserv.in
but no satisfactory response.