Bajaj Finserv — committed cash back on loan is not received

Address:

Ahmedabad, Gujarat, 380009

Mr. Surender, Telecaller from Bajaj Finserv was following up with me for Loan against salary since last four months. After having proper discussion with him, I agreed to apply for a loan but I had a issue with set up free and fitness report charges, since I am already a customer of Bajaj finserv I was not agreeing to pay the same. Hence he committed me that such charges will not be levied. after processing the application he called and informed me that Set up fee I have to bear initially and later on he will give cash back to me after loan disbursement . for which samira, his colleague sent me a confirmation mail for the charge back. post which I gave consent to process the loan.

Now loan has been disbursed july only but till now I am not getting the revert from Bajaj finserv team. even after complaining to them, I am not getting any response.

this is so pathetic and customer is getting cheated just to finish their targets, Local Bajaj Finserv executive who collected my documents and processed the loan also well aware about the case.