Bajaj Finserv — deduction of amount without any intimation

Address:

Mumbai City, Maharashtra, 400703

I would like to raise a complaint against bajaj finserv for deducting inr 118 against bajajfin_mndtvrfchgs_july19 as the description on 31st august.
Firstly they have charged 700 as processing fees and somewhat 300 for card fees and the sales executive had not informed about this inr 118 that will be deducted every month without any intimation. They also deducted inr 25 for taking my cibil score which i had not asked for.

Secondly, after this incident i have been trying to reach the customer care execs, however their pre-configured automatic responses are way too pathetic and confusing. None of the options had "speak to the executive". Their online link also are auto responses that are operated by computer.

These guys are fraud and i want refund on my amount. Please raise the complaint