[Resolved]  Bajaj Finserv — deduction of someone else's amount from your account

Address:

Amritsar, Punjab, 143001

Bajaj finserv team,

This mail is to bring your kind notice regarding the blunder/mistake happening in loan/emi deduction @amritsar center.

My father (Mt vijay kumar joshi r/o hosue no 511, f7, kshmir avenue amritsar) had purchased led (Worth rs 23500, bill no 44673) from soni broz hall bazar amirtsar and got it financed by bajaz finserv @ 0%. We had deposited 10000 rs through cheque (Cheque no 3856) (Attaching passbook details). The rest of the amount i. E 13500 was decided to be returned in 8 equal emis ie 1688 rs per month. Now below two thing happening in our case.

1. Every month a sum of 1920 got deducted from our account instead of 1688 (Attaching screenshot of bank passbook details). Upon checkeing with the executive (Ankit) we came to know that this extra dedution was in favor of extended warrenty which we never asked for. This concern was raised and they agree to return the money.

2. The big blunder is bajajfinserv is also deducting an amount of 2817 rs every month from past 4 month for some unknown online shopping which some other person have done, whose name is also vijay kumar but address is different.

We dnt know how our account details have been used for someone else by mistake or willingly. Kindly look into the matter asap and do the needful. We have visited so many time at ranjit avenue office (Mantu thakur) but they never entertain us and never listened to our complaint. My father is old and cant go there every other day, as i am doing job in other state so either i cant go. So expecting speedy resolution from you.

Our bajj finserv details are as follows:

Customer name : mr vijay kumar joshi
Address: house no 511, f7, kashmir avenue, amirtsar
Phone number: [protected]
Our consumer no : 4910cd[protected] (1900 got dedcuted against this consumer number)
Consumer number of other person: 491mpd[protected] (2817 is getting deducted from this consumer number)

Regards
Karan
[protected]