[Resolved]  Bajaj Finserv — delay in release of property docs after payment of lap. delay in registering request for documents return even on calling frequently post full

Address:

New Delhi, Delhi

Dear sir,

Following bank on below mail.
Delay from their side as bank did not raised ticket in spite of my calling customer care center on frequent basis after paying the lona on 5th may.
Documents receipt is urgent since registry of property is scheduled on 25th of May.
Struggling to get support from them on conveyed urgency.

[protected]-------

From: Ashish Kumar
Sent: Thursday, May 17, 2018 4:43 PM
To: [protected]@bajajfinserv.in
Cc: ashish.[protected]@yahoo.com
Subject: Delay in return of property documents after closure of LAP : Escalation
Importance: High

Dear Wecare Team,

I am in process of selling my property against which I took LAP from your bank.
The loan was fully paid back on 5th May and on calling your customer care center, I understood that my property documents can be collected from your main office in Delhi in another 7 days.

Since the registry of property is scheduled on coming Tuesday, I inquired to check whether documents have arrived or not. I was astonished to know through your customer care representative that request for those documents is still to be opened in your system. Same has been opened through SRN19953828, today, but at the same time the representative suggested that it will take another 7-10 working days (effectively two calendar weeks) for documents to arrive.

Since I closed the loan on 5th of May and inquired/requested multiple times over call for NOC letter along with property documents, stating my urgency of property sale(also mentioned through in line mail), I was expecting the documents to arrive by now. The 12 day time lag, commencing on 5th May is more than reasonable for return of original property documents post closure of loan.

Requesting you to enable and confirm the collection of documents form your office, max by 19th may as only this will allow me to honor my commitment made to property purchaser.
Since delay is linked with substantial potential loss to me, I am also bringing this incident to logged with “Ombudsman” for their observation on my request.

Thanks & Regards

Ashish Kumar