Bajaj Finserv — ECL card

Address:

395009

Hi i am hitesh,
I have bajai finserve ecl card.
I saw in blfl mobile app about my card detail. hi saw in card detail pre approved lone of rs. 1, 08, 000 /-
I was visited nearest branch they told me your card is in hold position.
why this not clearly saw in mobile app?
branch have no authority to unhold card. this thing i can't understand!
why misguid customers?
i was called cust. care, not good responced from there!
still i don't know how to unhold my ecl card!

My customer id[protected].