Bajaj Finserv — ecs mandate online

Address:

Gondal Road, Rajkot, Gujarat, 360004

CUSTOMER ID:[protected]

On purchase I tried to confirm several times that if EMI card will work with e-commerce purchase or not, On answer to that I was informed that card can be use for online purchase, I paid for the card and process completed and I received my digital EMI card.

After card getting activated when I tried to make purchase from online store, I received a massage saying "Dear Customer, One time password cannot be generated due to requirement of a fresh NACH (ECS) Mandate. Visit the nearest branch for submission of the NACH mandate. Use alternate payment option to complete your purchase. Rgds, Bajaj Finserv" after calling to Bajaj Finserv customer care they are saying that First Purchase must be made from offline store to update bank details and ECS Mandate.

Even after asking for alternate way or process to complete this process without purchasing anything from offline market they said this is the only way to update bank details. This is completely unethical rules that makes no sense, when purchasing they confirmed that card can be use online as soon as it gets activated.

This is complete manipulation and even after paying fees I have to purchase from offline market to complete the process i.e. eventually pay more to get your emi started. I am not very sure how ECS mandate can be activated but after searching and reading few articles it is clear that customer can fill form at Bajaj Finserv Branch and give cancel cheque to complete the process and if this is true why Bajaj Finserv customer executives are giving false information and asking us to must make offline purchase in case to start EMIs.

If there are hidden charges why executives are not telling at first place and if there are different ways to solve problem why executives are saying it can only be done by purchasing something.