[Resolved]  Bajaj Finserv — ecs not processed and penalty applied

Address:

500037

I have taken air conditioner at pirgal electronics kukatpally. During the process, i have been approached by bajaj finserve for finance. I have paid 2 instalment and the rest of amount fixed as 8 emi's. I have given my bank details for process of ecs mandate.
But they have not processed the ecs and emi not debited on due date. I personally visited kukatpally office to pay the emi. But they have not accepted.
Now, they have applied penalty for non payment of emi. And also asking me to pay emi with penalty. Here there is no mistake from my side. I have raised request at their customer portal couple of days back. But no one has approached till now. Requesting you to look into the issue and provide solution.