Bajaj Finserv — elite emi card!! is it all fake??

Hi, as an genuine customer of bajaj finserv i was offered elite emi card and ask me to pay rs 4999 as an one time joining free. The customer care executive assured me that i will get 3x of the present limit of my bajaj emi card. He also added that card will be delivered within 7 days.

As thinking it as a wonderful offer i directly open my experia: customer portal and apply for the elite emi card by paying rs 4999 via net-banking on 3rd october 2019 at 9:19 pm. The transaction was successful and amount was debited from account. (Transaction details is attached here as photo).

Meanwhile i didn't get any confirmation from bajaj finserv and i thought it will take 7 days.

Now real play began as after two days of the payment. I again got a call from customer care executive saying "as you are our valuable customer bla bla bla... You are offering with elite emi card.. Bla bla bla... You can have it by paying rs 4999. I listen carefully and as she finished talking, i ask her that why you are offering me the same? I already paid rs 4999. She asked me to wait for a minute and told me that there is no any application or payment from my side and she blame me that i didn't made any payment and i am lying and cut my phone.

Then i raised four issue in bajaj finserv customer portal and one of which closed without my knowledge. Three of them are pending till now. (Screenshot attached). I mailed at wecare of bajaj finserv two times and no reply till now.

Now, i want to complain about drama of bajaj finserv, when you are going to deliver my elite card?? Is these all are lies to rob our hardworking money??? Please do something.