Bajaj Finserv — emi and ecs

In bajaj finserv portal its showing only one loan amount pending which is i already paid i. E.[protected].
And 2nd one end to 2nd august but bajaj finserv team msg me for esc charges

Also bajaj finserv executive told over the call (4xxecfxxxx2476) this loan account also closed but when i am sent mail to bajaj for stop ecs then tem will sent mail 7000 amout pending. But showing in portal outstanding amount is 0 and end date 2nd august.