Bajaj Finserv — EMI Card Suspended Without any Reason..!!

Address:	Bangalore, Karnataka, 560029
Website:	www.bajajfinserv.in

Hello,

I'm Sheikh from Bangalore, I need your help in understanding the reason for blocking my Bajaj EMI card with out any reason.? I have been using te card from quite sometime and I have availed 2-loans as well. One the loans is for consumer durables which will be closed in next 2-months and the other loan is for digital product, he EMI has just started. I have been paying my EMI regularly without a delay of even one single day. I wanted to check my card status to avail further loan after closing / completing the exisitng one, and I was shocked to hear when I get to know my EMI card was permanently suspended Bajajfinserv. When I tried to reach the Customer care on their toll free number for knowing the reason for such block and unblocking the same, I didn't get proper reply as it was IVR, neither did I get proper reply nor an chance to speak to customer care executive. I wrote an email to the customer care asking the reason for such permamnent suspension but there reply was "With reference to your email, we regret to inform you that your EMI card is permanently suspended in line with our credit policy. Also we would like to inform you that, we are unable to disclose the reason of card blocking as per our policy"- This reply is not satisfactory and I feel this is just an standard template reply for name sake, I like to ask the below questions to Bajaj Finserv customer care..
1) Like to know why is my EMI card is permanently suspended...???
2) What was the reason for suspending my EMI CARD??
3) Why this was not communicated to me earlier when the EMI card was blocked...?????
4) AS CUSTOMER OF BAJAJ FINSERV IT IS MY RIGHT TO KNOW THE REASON FOR SUCH SUSPENSION. When BAJAJ FINSERV IS NOT ABLE TO DISCLOSE THE REASON FOR SUCH SUSPENSION THEN PLEASE ADVICE WITH WHOM I SHOULD ASK FOR THE REASON...???

I hope the concern person will look in to this and reply back with sensible response at the earliest.

Regards,
Sheikh