Bajaj Finserv — excess emi not getting refund since last 2 months

Address:

Wakdewadi(Bajaj Showroom), Sphurti Society, Wakadewadi, Shivajinagar, 411003

I have closed my home loan by paying total loan amount on 25th aug 2019. Still they deducted my emi on 2nd sept 2019 saying the amount will get refunded by 15th of the month.

Today its 9th of oct and still i have not received my refund. I have raised the issue and dropped number of emails stating my concern but not getting satisfactory answer. I want my refund back and along with interest on the emi for delayed period.

Whenever i am raising a service request they are closing it immediately saying we will get back to you in next 2 days. Mentioning some of the srs here - sr20851225, sr21474266, sr21539870, sr21540474