Bajaj Finserv — Extra EMI Deduction

Address:

Dakshina Kannada, Karnataka

I have 2 loan accounts. 4220CD08371500 & 4220PL04083667. My ECS is on 5th of every month. This month there was no debit for both loan accounts from my Bank account even though it was sufficiently funded. I tried to make payments online through consumer portal but it showed that I did not have any overdue EMI's. I waited for the Mandate to be represented but it did not happen. On 13.05.2015, I got calls from [protected] & [protected] stating that I DID NOT pay my EMI's. So I again went to the consumer portal & made an online Payment for both loan accounts. The receipts of which I am attaching herewith. On 16.05.2015, I receive a message that my EMI card has been deactivated!!. On 17.05.2015 when I check my bank account, I'm shocked to see that on 16.05.2015 the ECS mandate has been represented and the EMI amount has been debited from my account even though I have made the payment on 13.05.2015. I tried calling the Customer Care no. on[protected], it is always busy and I was not able to connect for more than 3 hours. I went down to the branch in Mangalore and found that there was no one except a lone cashier and a Security guard. I waited for around 45 mins till I got to meet with the cashier and he checked and informed me that the ECS deduction on 16.05.2015 is not reflected in my Loan account. I am herewith attaching my Bank Account Statement. I request you to please go through the matter and reverse the extra EMI deduction as soon as possible. Also request you to improve the quality of Customer Care Service and provide dedicated personnel for Customer Service at your Branches. Really dissatisfied with customer service.