[Resolved]  Bajaj Finserv — fd commencement date is not matching with transaction valuation date.

Jul 27, 2017

Updated by Bipinmilap 27 July 17
Thanks for above acknowledgement. I am awaiting your response as said in 24 hours.
Please note clearly about my complaint, that I need my FDs to have valuation date as commencement of FD dates.
My nos are [protected]/[protected]/[protected]. If you call, please allow the rings to continue for full duration so that I can pick up and reply. If you wish you can send an sms to me with your name and contact number as well as time when I can call you back-if needed.
Bipin shah

Jul 28, 2017

Updated by Bipinmilap 28 July 17
Dear Sir,
Kind Attn:- Mr Rahul Dond from Bajaj Finserv social media dept.
Ref: - Your telephonic response at 4.54 pm today to me[protected].
This is to acknowledge your response. You have started with a phrase, asking me as to what is my complaint. The tele discussion that followed, boils down to 1] You will refer to all my complaint mails made to customer care & escalations wings of Bajaj Finserv, since May 17 to till date, and then will convey the matter to your seniors in concerned department to respond by necessary action. You have promised to revert back to me on phone / mail within 48 hours.2] You have understood from me about my FD commencement date has to be same as valuation date of money transfer from my bank to bajaj finserv bank a/c & that is what is required to be complied with.
I await your action of sorting the matter with help of concern departments by reporting to them the facts of transaction & valuation date of money transfer, between me & Bajaj finserv. 3] I am a senior citizen [71 years] & my justice must not be kept lingering in indefinitely. Already close to 90 days are over.
Thanks
Bipin Shah [[protected] / [protected] /[protected].]

Jul 29, 2017

Updated by Bipinmilap 29 July 17

Dear Sir

Kind Attn: - Mr Rahul Dond-Customer care Social Media department

Subject:- Commencing date of my FD- My feedback on our tele talk of 28th July

Ref: - [1] The response from Bajaj Finserv lending department on 28th July 7.13 pm vide SRN 12304264.
[2] Ref: [1] The FD nos are 108224, 108229 and 108236.
[3] SRN11988113 and SRN12007360 unanswered.

It seems to me that, Bajaj Finserv Lending Department, has responded in place of Customer Care Social Media department. I do not know why, as my complaint subject is correction in FD valid commencing date. I have not availed any loan from Bajaj in past or present, and I feel that response from BF Lending department is not warranted.

If it is an auto reply, then kindly correct the complaint subject matter. If Bajaj Finserv Customer Care feels that, it is correct, then let it be like that. This is just to draw your attention on the matter of my complaint.

Thanks

Bipin shah
[[protected] / [protected] /[protected] land line]

Jul 29, 2017

Updated by Bipinmilap 29 July 17

Dear Sir,

Kind Attn; - Mr Anil Pawar -Customer care Bajaj Finserv Social media dept.

Ref: - Tele talk today at 12.09 noon between Mr Anil pawar and myself.

As per your request I am again forwarding the mail sent by me on 6th June 17 with Valuation date certificate from my bank [PNB] sent to your company on 6th June 17 on written request from Mr Pawan Bansal, of customer care-Bajaj Finserv. Mr Pawan never acknowledged.
Mr Anil, kindly, send an acknowledgement from your side for this. It saves you trouble of scouting the records of mail, which your company is not having customer wise, or else you would not have to request me to send it again to you, for your investigations and doing needful for correcting commencement date.
I feel that I am pushed from pillar to post, repeatedly, during all these elapsed appx 90 days of taking FD from Bajaj Finserv, for no fault of mine.

A small but dissatisfied customer like me will certainly not matter for a big organisation like Bajaj Finserv, in immediate near future, but a correct commencement date of my hard earned money in your FD instrument, will certainly matter immensely, as correct [in this case advanced by a day] maturity date of my FD will put the money back in my hand at right due date.

Please find the earlier mail of 6th June along with attached certificate of valuation date from my bank.

Please acknowledge. Kindly stop falls SR numbers from your lending department.
I have received it again, today on 29th July 17, at 8.10 AM as SRN12307117.

Mr Anil, you have promised me to bring the solution to my matter latest by Monday 31st July 17.

Bipin Shah
[[protected] / [protected] /[protected]]

----- Forwarded message -----
From: Bipin Shah <[protected]@yahoo.com>
To: Bajaj Finserv <[protected]@bajajfinserv.in>
Sent: Tuesday 6 June 2017, 7:25:43 PM IST
Subject: Valuation date of my FD 102506 FD 102377 and FD 101367 aggregating to Rs 13 lakh

6 June 17
Dear sir,

Kind Attn; - Pawan B at Bajaj Finserv

Sub: - Value date of the fund transfer from my bank to yours.

Ref: - FD 102506 FD 102377 and FD 101367 aggregating to Rs 13 lakh

As needed by you, please find attached a certified copy of my a/c statement from my Punjab national bank account. The value date is 1st may 17-same as transaction date, in this case.

Hope the action can now be taken at your end in the matter raised by me.

Awaiting your action and intimation.

Thanking you

Bipin T Shah

PNB Passbook with Value date
.pdf

Aug 01, 2017

Updated by Bipinmilap 1 Aug 17
To.
Bajaj finserv Social Media Team.
Sub: - FD 102506 FD 102377 and FD 101367 aggregating to Rs 13 lakh
Kind Attn: -Mr Rahul Dond/ Mr Anil Pawar
Ref: - Your telecommunication with me today at 5 pm.
I thank you, for your efforts in resolving my complaint, and agreeing to correct the matter of FD starting Date as per Valuation Date of my transaction, and promising me that it will reflect in Experia in few days after the correction is made.
I have no grudge now, as with your efforts, Bajaj finserv has noticed the error and stands to correct it.
Thanks
Bipin Shah