[Resolved]  Bajaj Finserv — For cancel misguided personal loan 410PBIHP577070

Dear Sir
I am Amitava Rakshit [protected], 16/11/2021 one of the Bajaj Finance ltd. executive call me this no [protected] for my pre approve PL & sent one link from BFL then he give instruction by what's app call how to fill the loan application form. complete the application show my emi 11895/- for 60 months but this application not submitted executive told me cut the link & he send another link call again for complete the loan application, This time I am showing emi 14384/- for 60 months. Then and there I told on call executive why my emi getter then previous emi. executive said to me emi will be same as per previous amount at the disbursement time and loan details send by email. this time i should have call recording in this matter but i don't this. I trusted the executive and submitted the application. Same day i received disbursement Rs.471642/-. Next day 17/11/2021 i call the this executive said to him my disbursement amount received but no loan details are received and what is my emi. He told download bajaj experia app. I do this and show my emi 14384/- no change in my emi. Same day i wrote mail to Bajaj Finance ltd. for cancel this type of misguided personal loan and i want to refund my disbursement payment + processing fees 17500/-.(please see the attached mail communication)
I am living in middle class family, I can't pay the huge extra payment.
So please arrange close the loan.
I will grateful to you.
Thanking you.
regards
Amitava Rakshit.
[protected] / [protected]
cancel my loan 410PBIHP5770709
Yahoo
/
Sent

Amitava Rakshit
To:
[protected]@bajajfinserv.in

Wed, 17 Nov at 9:34 pm

Dear Sir
I am Amitava Rakshit [protected]
Yesterday one of your excutive ([protected]) called me for my pre approve PL loan & send loan application link for proces.
I process the link & put my details, Then show emi 11583/- for 60 months, I agreed this emi amount but loan application not compleat due to some problem as per your excutive & told me anther 2nd link sending.
I am received 2nd link, your excutive call to me & process the link, put my details show my emi 14384/- for 60 months, on call excutive I told that why difference in emi amount. on call excutive said that emi will be same as 1st link.
I am not interested at 14384/- emi.
So i want to refund the loan amount that transfer in my account from your end.
Please send your bank details for refund the amount & closed my pl account.
So please do the needful.
Thanking you.
Amitava Rakshit
[protected]

Amitava Rakshit
To:
Bajaj Finserv

Fri, 19 Nov at 12:24 pm

Dear Sir
Till now no response from your end in this matter.
I am request to you please cancel my loan.
I don't need no more this type of miss guided loan.
My humble request please send bank details for refund my disbursment amount.
So please do the needful ASAP.

Regards.

Amitava Rakshit
Lexus Motors Ltd.
Singur Br.
+[protected]

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Amitava Rakshit
To:
Bajaj Finserv

Sat, 20 Nov at 12:31 pm

Dear Sir

03 days left.

Till now I am not received bank details for refund my disbursment amount.

Yesterday one of your's executive call form this no.[protected] and listened details why i don't want this loan, Then he want one things I am really shocked, I can't trust your executive who sent link to me form your's company and he instruct how to complete the application form on call. I told the executive i don't record voice & also you because "I AM IN BFL"

But your's executive could not give any solution.

So please look after this matter ASAP & revert to me.

Thanking you.

Regards.

Amitava Rakshit
Lexus Motors Ltd.
Singur Br.
+[protected]

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Wecare
Dear Amitava, Greetings and thank you for writing to Bajaj Finance. This is in reference to your concern regarding charges deduction from loan amount against loan account number 410PBIHP577070. At the outset, we hope this email finds you and your family in good health amidst this crucial phase. We sincerely apologize for the inconvenience caused to you. We would like to inform you that below are the deductions from loan amount. 1) Processing Fees- INR 17500/- 2) Credit Vidya fees- INR 2499/- We would like t
Sat, 20 Nov at 12:55 pm

Amitava Rakshit
To:
Wecare

Sat, 20 Nov at 4:21 pm

Dear Madam
It's solution for me, you make foolish to me.
Sorry to say that why i am suffering for your executive due to complete loan application as per this executive.
No need this type of solution (part payment or tenure).
I don't pay any extra payment(2% + 18%GST)
My disdursment payment Rs.471642.00 + PROCESSING FEES Rs.17500.00(because i am trust your's executive) will pay & I want cancel my loan.

I think that all of you are not trusted and thankful to you for get learn all call record for evidence.

So please do the needful.

Regards.

Amitava Rakshit
Lexus Motors Ltd.
Singur Br.
+[protected]

Show original message

Wecare
Dear Amitava, Greetings and thank you for writing to Bajaj Finance. This is in reference to your concern regarding charges deduction from loan amount against loan account number 410PBIHP577070. At the outset, we hope this email finds you and your family in good health amidst this crucial phase. We sincerely apologize for the inconvenience caused to you. We would like to inform you that below are the deductions from loan amount. 1) Processing Fees- INR 17500/- 2) Credit Vidya fees- INR 2499/- We would like t
Sat, 20 Nov at 4:59 pm

Amitava Rakshit
To:
Wecare

Tue, 23 Nov at 12:44 pm

Dear Madam
Please see the attach screen shots.

Your's executive send this link form your end and show this emi i agree with.

But this application not complete then 2nd link send to me and show different emi huge amount extra pay. I told the executive & he make me a foolish.

I can not pay this huge amount.

I do not pay any extra payment except processing fee only.

So please arrange close the loan ASAP.

Regards.

Amitava Rakshit
Lexus Motors Ltd.
Singur Br.
+[protected]

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Wecare
Dear Mr. Rakshit, Greetings and thank you for writing to Bajaj Finance. This is in reference to your concern regarding EMI charges against loan account number 410PBIHP577070. As per our telephonic conversation on mobile number XXXXXX5379, at 12:29 pm, today, we had discussed regarding your concern. We would like to inform you that as per your request of loan cancelation we are unable to process your request. We would like to tell you that as the loan was accepted by you so we are unable to process your requ
Tue, 23 Nov at 1:18 pm

Amitava Rakshit
To:
Wecare

Tue, 23 Nov at 1:49 pm

Dear Madan

Sorry to say that I can't accept this loan due to your's executive.

One things & note that you wrote me by mail " telephonic conversation on mobile number XXXXXX5379, at 12:29 pm, today, "

It's wrong.

This type of mistake happen with me at this loan.

Thinking you.

Regards.

Amitava Rakshit
Lexus Motors Ltd.
Singur Br.
+[protected]

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On Tuesday, 23 November, 2021, 01:18:35 pm IST, Wecare wrote:

Dear Mr. Rakshit,

Greetings and thank you for writing to Bajaj Finance.

This is in reference to your concern regarding EMI charges against loan account number 410PBIHP577070.

As per our telephonic conversation on mobile number XXXXXX5379, at 12:29 pm, today, we had discussed regarding your concern.

We would like to inform you that as per your request of loan cancelation we are unable to process your request.

We would like to tell you that as the loan was accepted by you so we are unable to process your request.

We sincerely apologize for the inconvenience caused to you.

Appreciate your patience in this regards.

It is our constant endeavor to ensure that you have our attention always.

For a speedy resolution, send us an email from your registered email ID and mention your Loan Account Number in the subject line.

Do check the SPAM/TRASH folder, in case of non-receipt of email.

For any further assistance, please contact us through the below service channels.

Click the above options to raise a request, make online payments, access Statement of Account and more.

Beware of fraudsters. Do NOT transfer money or share your mobile number/ banking details with any person (over any online/ offline/ electronic platform) for availing loans. Please click here to know more.

Have a great day!

Warm regards,

Meghana R,

Bajaj Finance .


Extending Exciting offers available on your Account for being a valued customer with Bajaj. To opt for any offer submit your consent by clicking http://bit.ly/2MINpkz

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Dec 24, 2021
Complaint marked as Resolved 
company resolution not satisficed, BFL gave option part payment or tenure change, I don't interest in this option .I want cancel the loan & refund disbursement amount. No need this type loan.
Bajaj Finserv customer support has been notified about the posted complaint.
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