[Resolved]  Bajaj Finserv — Foreclosure charges on salary personal loan but while taking and processing it was always communicated that preclosure charges are nil

Address:

Gurgaon, Haryana, 122017

I have taken a sal personal loan from bajaj finserv. While taking the loan all representative confirms and provide assurance that there foreclosure charges after 1 emi is nil.

When i approach to foreclosure statement then they have added 4.6% on balance principal amount.

I try to approach customer care then send me an email with the statement "we would like to inform you that bfl has implemented the foreclosure charges effective march 2016 for all its customers. Accordingly, in case you choose to foreclose the aforementioned loan accounts, the foreclosure charges are payable basis the loan agreement executed by you with bfl."

Then i send them the email snapshots and the form which i have filled for processing my loan then they have change the salary personal loan to loan against property and convey the terms and condition.

"that you had availed loan against property amounting rs. X, xxx, xxx/- from bfl."

While multiple email follow-up, they just make a call to mark like an attendance but no conclusion. Every time they will some other excuses and said that they will come back to me.