Bajaj Finserv — Foreclosure of Loan

Address:

700091

I had taken a EMI scheme from Bajaj Finserv for purchasing Bajaj Pureit Water Filter. I was supposed to pay an EMI of 889 for 9 months. After paying it for 3 months without any hassles. I had contacted a Bajaj Finserv executive for foreclosure of my loan by paying out the remaining money at once in the fourth month. They had assured me that I can pay out the remaining amount when I visit their office. I spoke to the executive multiple times before I finalized on a date i.e.25th June, 2016. I had categorically stated the fact multiple number of times that I will not be able to visit their office again and again. So I wanted it to be settled once and for all. I was assured the same.
I reached the office on the designated day and time taking an early half day leave from office. But after a series of events, they could not come around to closing my loan account.
I repeatedly told them that I wanted it to be settled. I was also carrying cash for the same. But it is in that moment that the very amateur and unprofessional Bajaj Finserv executives told me that the process could not be carried out on that day because of some internal processes which they weren't aware of.
This kind o[censored]nprofessional and amateurish handling of customers is very disappointing, that too from a company handling insurances. It is even more pathetic to see that it has a brand name of Bajaj attached to it.