Bajaj Finserv — Foreclosure / part prepayment charges

Address:

New Delhi, Delhi, 110028

My Company name is "Indra Offset Printers Pvt. Ltd."

This is with regard to the letter received on 20th Feb 2016 from Bajaj dated 16th Feb 2016 with subject "revision of foreclosure and part pre payment charges on your loan accounts"

Loan no. 401FSL07066748
Loan no. 401LAP02170623

We have above 2 loans running with Bajaj and no payment/ EMI has ever been defaulted till date. The loan was provided with some conditions out of which I would like to highlight 2 major conditions at the time of sanction. The same are also mentioned on your sanctioned letter.

1) NIL Part Pre Payment charges
2) NIL Foreclosure Charges

Now in the letter they are asking for both part payment and foreclosure charges which are against the policy and commitments as per our sanction letter. They can impose revised policy for new customers if they wish to but for the old customers like us they need to adhere to the commitment because it was only on this basis that we took loan from this company.

We have made this complaint to their resolution team as per their hierarchy mentioned on their website (as under). All the concerned people replied with same content copy pasting it.

[protected]@bajajfinserv.in
[protected]@bajajfinserv.in
[protected]@bajajfinserv.in

We had provided 2 solutions for it which they never cared for:

1) Give us 3 months time to close these accounts and make your full and final payment with NIL foreclosure charges. This time is required to transfer the loan to other financial body who meet our requirements.

2) Withdraw this revision with immediate effect for the entire loan period with no additional conditions and let the account run in the manner it has been running.

Copy of the sanction letter, policy revision letter and email communication can be provided.