Bajaj Finserv — fraud - retail card

There is one mail i have got on 8th of august that loan of rs 6400 is being approved for purchase of apparels at bangalore.

I was having the consumer durable card long 5 year back and it got expired and i have never requested it again.

Nor my kyc updated from last 5 years on my customer profiles. Older number and address being there.

Now i have some serious concerns how bajaj issues a emi retail card without i request for it. After that i don’t have that card or any details but someone uses it at merchant site and get the otp verified on old number.

This serious fraud you can use as many as many cards to existing customers and use them send loan details and ask them to pay.
I have raised many request and grievance no one is ready get this resolved.

Please you guys can help on this that will be great
Customer id 13281220

Thanks
Bhuvenesh kumar